Service Support Officer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organization and to our customers.

Job Description

As a Service Support Officer, you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support-related tasks and be vital for the smooth running of our offices around EMEA.  In this role, you will be expected to be an energetic professional who does not mind wearing multiple hats, as you will be confronted with the administrative challenges of supporting an office of diverse people. 

You will be responsible for:

• Services support tasks, including:

  • Executive admin support

  • Project reporting and updates

  • Team meeting & event coordination

  • Liaising with various Accounts Teams, to include Project Accounting, Accounts Payables, Account Receivables

  • Procurement for projects and non project equipment & Services, e.g. processing purchase orders and processing of invoices including 3rd party vendor, OMAR

• Compilation of weekly project reporting

• Working with other services teams and liaising closely with the contract team on renewals.

• Oracle Project Management (OPM) project and resource set up and reporting 

• Owner/Creator of New Processes, for example S&S Projects, creation of Google Forms and associated Processes and Documentation

• Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested

• Coordination of special requirements for new personnel including the allocation of office accommodation, computer systems, office and mobile telephones and the scheduling of induction training courses

• Providing country support and support on specific customer contracts

• Provide an efficient administrative support service which may include the preparation of presentation materials, proposals, quotations, tender documents, agreements and general correspondence 
   

Basic Requirements

Education and Qualifications

Desirable:

• Bachelor Degree in any Principal

• Italian native speaker

• Fluent English (spoken and written)

It will also be beneficial (not mandatory) if you have:

• Experience in office administration, help desk, customer service or related field

• Experience with Oracle system would be a plus

Experience and Skills

Essential:

• Experience in a supporting role to a project delivery environment for a service provider or the corporate sector

• 1 – 3+ years’ experience

• Demonstrable in-depth expertise with:

• Executive admin support

• Providing assistance to Project Managers

• Document management and control

• Preparation of project status reports

• Taking and preparing meeting minutes

• MS Office product suite

• Google Suite

• Excellent documentation skills, i.e. the ability to prepare written information accurately, clearly, effectively, and succinctly for various target audiences, including business, enterprise, and technical

• Maintaining up-to-date project information, e.g. financials, procurement, etc

• Maintaining continuous professional development in the candidate’s areas of expertise

Personal Attributes

• Hands-on and Can-do attitude

• Ability to develop and maintain effective relationships with key stakeholders

• Ability to work both autonomously and with a team

• Attention to detail and a flawless execution mindset

• Able to perform a range of administrative tasks, prioritize  competing activities and meet deadlines

• Excellent time management, communication skills and ability to work under pressure  

Target Base Salary Range: €36,000 - €42,000 EUR

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Italia SRL

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.