- Salary
- $19 – $29/hr
- Location
- Pomona, CA, CA, US
- Type
- Part-time
- Department
- Administration
- Education
- High School
- Source
- GovernmentJobs
Description
This recruitment will remain open until Tuesday, October 20, 2026. Interested candidates are encouraged to apply as soon as possible.
The City of Pomona is seeking a part-time Office Assistant I to join the Revenue Management Division of our Finance Department. This position serves as the initial point of contact for City Hall visitors, providing a welcoming and professional experience. Responsibilities include monitoring the building entrance, assisting visitors with entering and exiting the facility, and delivering courteous and effective support to internal staff and the public. Under general supervision, serves as greeter for City Hall customers, providing information and queueing customers using computer software. If you are customer-service oriented and enjoy working in a team environment, we encourage you to apply!
This position is classified as at-will, hourly, part-time. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a fiscal year.
This position is classified as at-will, hourly, part-time. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a fiscal year.
The ideal candidate for this part-time Office Assistant I position is a customer-service professional who excels in creating welcoming and positive experiences for City Hall visitors. They are attentive and detail-oriented, with the ability to remain aware of their surroundings and identify potential safety or security concerns. Proficiency with basic computer programs, such as Microsoft Excel, Outlook, City-specific software, and outside vendor software (e.g. Metrolink Quick Card Portal) is essential, along with strong deductive reasoning skills to assess visitor needs and respond appropriately. This candidate thrives in a team environment, fosters harmonious relationships, and is committed to providing courteous and effective support to both the public and internal staff.
Why Choose Pomona?
Pomona offers a welcoming, community-focused environment where front-desk service has a real impact. As the first point of contact at City Hall, this role supports the City’s commitment to accessibility, professionalism, and positive resident experiences. Working with a diverse community and knowledgeable staff provides valuable hands-on experience in customer service, communication, and municipal operations while contributing to a friendly, efficient check-in process.Why You'll Love It Here:
- Supportive Environment: Be part of a team that values your contributions and fosters growth.
- Make a Difference: Your work will directly impact the safety and development of Pomona.
- Professional Growth: Opportunities for career advancement and professional development.
Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education and Experience:
- High school graduate or GED equivalency
- One (1) year of customer service experience with significant public interaction
- Basic computer skills using Microsoft software
The following list represents the core competencies needed for success in this position.
- Customer Focus - Attending to the needs and expectation of customers
- Oral Communication - Engaging effectively in dialogue
- Informing - Proactively obtaining and sharing information
- Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace
- Greet customers in a polite manner.
- Provide a variety of information on services available at City Hall to customers and provide direction and other pertinent information related to City services.
- Provide assistance to customers, as needed, and refer customers to appropriate department(s).
- Respond to inquiries over the phone and in person; direct individuals to appropriate information sources.
- Prepare and process monthly Get About and Metrolink passes to customers, using excel, internal finance software, and Metrolink’s portal.
- Performs related duties as assigned.
Working Hours
Work hours will be 20 hours per week, Monday-Thursday 12:30 PM – 5:30 PM.
This position will job share with one other Part-Time Greeter.
Must have the ability to be flexible with scheduling.
Examination ProcedureScreening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Final candidates are required to submit authorization for the City to run a report from the Department of Motor Vehicles (DMV).
Final candidates are required to submit authorization for the City to run a report from the Department of Motor Vehicles (DMV).
Skills
ExcelCustomer Service