Medical Office Assistant I, (A266006-3), 204, Immunization Action Plan

Provides front and back office support services for the Health Department clinics in primary care, early detection services (Buena Vida), and disease control services; coordinates and prepares for any clinic circumstances that may arise, such as inpatient care assistance, lab, and phlebotomy support; coordinates with multiple agencies, City employee wellness, private physicians, other mid-level providers for patient, and allied health services; assists in nursing and allied health care. 

ESSENTIAL DUTIES & RESPONSIBILITIES:               

The intent of this job description is to provide a representative summary ofthe major duties and responsibilities performed by employees in this job.  Employees may be requested to perform job-related tasks other than those specifically presented in this description.                                                                                                                             

• Provides healthcare and educational services for City residents by supporting vaccine administration, prenatal care, and other healthcare programs.
• Conducts home and telehealth visits, maintains patient documentation, and leads clerks and other medical staff operations.
• Provides medical, allied nursing, and patient front and back-office assistance and support (takes vitals signs, does charting, may do lab work/phlebotomy, immunizations, and screening services).
• Organizes and maintains record keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient records.
• Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in exam room preparing charge and request slips, performing lab procedures, and allied nursing care.
• Assists in clean-up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies.
• Assists in ordering and restocking clinic supplies.
• Assists with medical records.
• Reports pertinent patient observations to nurse.
• Contributes to program planning and evaluation.
• Reviews patient registration cards and charts regularly.
• Works cooperatively with sponsoring agency regarding the financial identification and follow-up of the patients in the Center.
• Participates in patient care conferences.
• Assists in evaluating patient care and effectiveness of program operations.
• Requests and returns charts to medical records.
• Performs errands requested by clinic personnel.
• Assists in maintaining good communication between staff, visitors, and other business contacts.
• Must follow all rules of telephone courtesy in all telephone communications.
• Must have experience with cash handling.
• Performs other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of basic math and money handling
• Knowledge of infection control guidelines and PPE use
• Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office and AS400
• Knowledge of English grammar, spelling, and punctuation

Skills and Abilities:

• Skill in data management 
• Skill in conflict resolution and problem solving
• Skill in organization and time management 
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Ability to perform blood draws 
• Ability to communicate effectively, both orally and in writing, in English and Spanish 
• Ability to establish and maintain effective working relationships 
• Ability to meet schedules and deadlines of the work
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to maintain a valid Texas Driver License and a good driving record
• Ability to project a positive and professional image of the City of Laredo
• Ability to comply with all City of Laredo policies and procedures
• Ability to communicate effectively, both orally and in writing 
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position
• Ability to perform essential functions
• Ability to perform other duties as assigned

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment Locations Position will require the employee to work in the following types of work environments
 
 Never

• Construction site
• Confined space

Seldom

• Outdoor environment
• Street environment (near moving traffic)
• Warehouse environment

Sometimes

• Vehicles

Frequently

• Office or similar indoor environment

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Communicable diseases
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Seldom

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)

Frequently

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Communicable diseases

Travel Position will require the employee to travel

Never:

• International travel

Seldom:

• National travel

Sometimes:

• Local travel
• Regional travel

Required Education and Experience:

• High school diploma or G.E.D.
• Six (6) months of educational training
• At least one (1) year of experience in medical office assistant, phlebotomy, or health related field

Foreign Education: 

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note: The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Proof of TB Test/Screening will be required to be presented prior to employment

Required Licenses or Certifications:

• Medical Office Assistant or Medical Assistant Certification.  Must attach copy of the certification to your application.

• Valid Texas Driver License.  If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
 
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
 
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
 
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480, two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.