Client Success Account Manager, Platform (1 year contract)

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Client Success Account Manager to join our Integrated Platforms APAC Customer Experience team and help us unleash the potential of our business.

What you’ll own

•  Provide exceptional customer service throughout the client life cycle.
• Utilize customer interactions to identify upsell or cross sell opportunities.

• Ensure all policies and process documents are updated and managed in line with changing business needs including client records.

• Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organization.

• Effectively communicate the progress of initiatives to internal and external stakeholders.

• Develop and undertake effective initiatives to positively promote client retention.

• Assist with challenging client requests or issue escalations as needed.

• Build and maintain strong, long-lasting customer relationships with clients including their operational, sales, and marketing teams.

• Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required.

• Promptly update platforms with records of opportunities, application form details, all stages of the sales support process and related activities.

• Contribute positively to the organizational culture.

• Perform any other duties that fall within your skill set, that are reasonably requested of you.

• This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.

• Other related duties assigned as needed. 

What you’ll bring

• Formal qualifications in customer engagement or customer contact will be highly regarded

• Qualifications gained within the Financial Services Industry will be highly regarded

• Previous experience providing excellent customer service/support/sales/client facing roles.

• Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients.

• Experience successfully delivering client-focused solutions to meet customer needs.

• Demonstrated ability to undertake both simple and complex customer interactions.

• Ability to listen and understand a client’s business, pain points and tailor a solution to their individual needs.

• Experience managing and meeting expectations both internally and externally.

• Demonstrable experience working to and exceeding KPIs.

• The ability to absorb substantial information regarding Platforms’ services and variations of those across the client base.

• Proven ability to determine and action the correct response/solution for client enquiries and requests.

• Sound time management skills including the ability to meet deadlines.

• Excellent interpersonal skills.

• Effective communicator both written and verbally with the ability to vary communication style to suit the audience including strong influencing, negotiating and dispute resolution skills.

• Strong organizational skills and ability to manage multiple projects and relationships simultaneously.

• The ability to collaborate within and outside of your immediate team.

• Strong business acumen.

• Ability to work autonomously.

• Intermediate skills with Excel, Word, Outlook and PowerPoint.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections– it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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