Mgr, Continuous Improvement

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Serves as a subject matter expert in Lean methodologies, supporting CI initiatives, process optimization, and capability building across Operations Transformation & Technologies (OTT) team and programs.

Annual Hiring Range:

$115,000-$120,000/Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties & Responsibilities

Develop and facilitate Lean training, coaching, and capability development across teams and hubs.
Facilitate Kaizen events, problem-solving workshops, and value stream mapping.
Validate process adherence and standard work sustainability.
Support development of Lean maturity assessments.
Provide hands-on improvement support to hubs and regional sites.
Partner with process owners to design and implement Lean-enabled processes.
Performs special projects and other duties as assigned by department management.

Education
• Bachelor’s degree in Business, Engineering, Operations, or related field.
• Lean/6-Sigma certification required.

Work Experience
• At least 5  years in Continuous Improvement, Lean leadership, or Operational Excellence roles.
• Demonstrated experience executing CI/Lean programs across multi-site operational environments.
• Strong background in Lean manufacturing, Six Sigma, and structured improvement methodologies.
• Proven ability to lead cross-functional programs, audits, and process standardization.
• Experience developing and facilitating training, workshops, and capability-building programs.
• Strong analytical and problem-solving capability; comfort with operational data and KPIs.
• Experience in supply chain, logistics, or complex operations required.

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

09/20/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!