Dispatcher

Description

The Dispatcher supports timely movement of medications, packages, supplies, and delivery information by coordinating routes, communication, documentation, and logistics follow-up. The role is accountable for accurate, timely, dependable execution within established procedures and for escalating issues that fall outside assigned authority.

Essential Job Functions and Responsibilities

• Coordinate or support delivery routing, dispatch, package movement, pickup, returns, and other logistics activity.
• Communicate with drivers, pharmacy teams, facilities, and internal partners regarding delivery status, changes, or issues.
• Maintain accurate routing, delivery, package, and exception documentation in applicable systems.
• Respond to delays, missed deliveries, urgent needs, or other logistics exceptions and escalate appropriately.
• Maintain accurate records and documentation and protect confidential patient, team-member, customer, or business information.
• Manage assigned workload, deadlines, and follow-up responsibilities through completion.

Requirements

Basic Qualifications

• High school diploma, GED, technical training, certification, or equivalent experience.
• Recommended minimum: 1 year of related experience.
• Demonstrated proficiency in the assigned work and ability to independently complete recurring responsibilities.
• Strong organization, communication, and problem-solving skills with ability to coordinate time-sensitive logistics and maintain accurate records.

Preferred Qualifications

• Additional related experience and relevant technical, safety, or industry certification.
• Delivery, dispatch, route planning, pharmacy logistics, healthcare courier, transportation, or multi-site operations experience.

Compensation: $34,000-$52,000