Back Office Supervisor

Description

Maryland Primary Care Physicians, LLC

Job Description

Job Title: Back Office Supervisor

General Summary of Duties: Direct, supervise, and coordinate activities of the back office staff. Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and mid-level providers. Perform all aspects of back office duties with little or no supervision. Assist with front office personnel as required.

Supervision Received: Report to Practice Manager

Supervision Exercised: Back Office staff

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision to 20/20 and hearing to normal range. Requires working under stressful conditions or irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a medical office environment.

Primary Duties/Responsibilities Include but are not Limited to:

1. Performs general patient care duties, including administering prescribed medications, injections and immunizations, phlebotomy, and/or dressing changes under the director of a physician.
2. Broad knowledge of the proper use of medical equipment and the supplies needed to perform the back office functions.
3. Ensure the maintenance of patient medical records, with a thorough understanding of the Company’s Electronic Medical Records system (EMR).
4. Perform patient telephone triage, assess needs, and coordinate with medical staff. 
5. Identify, study, and recommend solutions for the smooth operation of the back office and back office staff.
6. Implement and maintain programs such as OSHA and HIPAA.  
7. Order medical supplies, including injections, within budget.
8. Assist in the selection, training, and orientation of back office staff.
9. Assign duties, give guidance and counsel, and provide in-service education to staff.
10. Attend required meetings.
11. Assist Practice Manager with performance reviews and disciplinary actions.
12. Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
13. Maintain patient confidentiality.
14. Perform related work and other duties as required.

Performance Requirements:

Education: Certificate Medical Assistant

Experience: One to three years related experience in a clinical environment.

Certificate/License: Valid Certificate

Alternative to Minimum Qualifications: None

Requirements

MMR and Flu Vaccination required (unless approved for a medical or religious exemption)

PPD Required

Background and Drug Screening required