- Location
- Waterloo / Ontario
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Experience
- 4+ years
- Education
- Bachelor
- Source
- Lever
Description
Role Summary
Reporting to the VP, Business Systems, the AI & Automation Engineer is the primary technical person for applying AI and automation to processes performed across Business Systems which includes Business Applications, Data & Analytics, and IT. The role works with the leaders of each team and independently to identify high-volume, repetitive, and manual work within these teams, then builds, tests, and deploys automations and AI-enabled workflows that reduce manual effort and return capacity to higher-value work.
Working across enterprise platforms, workflow automation tools, and AI services, the AI & Automation Engineer translates business processes into reliable, observable, and well-governed solutions, including clear ownership, error handling, human-in-the-loop escalation, and measurable outcomes.
