Administration Officer, Access and Demand

• Part Time, Permanent Role offering 28 Hours per week
• Location: Coffs Harbour, NSW
• Salary of $41.45 per hours + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Behind every successful outcome is a team that ensures services run smoothly, information is managed with care, and clients receive professional and welcoming experiences.

As our Administration Officer, Access and Demand, you will play a vital role in supporting the delivery of housing-related services, providing high-quality administrative support and helping ensure individuals and families can access the assistance they need.

Working within a busy and collaborative environment, you will be the backbone of daily operations, balancing administration, stakeholder engagement, record management and customer service while contributing to Mission Australia's vision of building hope and possibility for all.

Your key responsibilities will be to:

• Provide high-quality administrative and secretarial support to ensure the smooth operation of the Access and Demand team.
• Manage correspondence, filing, document preparation, printing and general office administration activities.
• Coordinate front office and reception functions, responding to enquiries and welcoming visitors, as required.
• Assist with meeting coordination, including preparing agendas, reports and supporting documentation.
• Manage enquiries and complaints with professionalism, discretion and sensitivity.
• Maintain accurate client, staff and program records in line with organisational and regulatory requirements.
• Oversee document management, filing, archiving and administration systems to ensure data integrity.
• Build positive relationships with clients, colleagues, contractors and other stakeholders.

Requirements for success

• Relevant qualifications in Administration, Business or a related discipline are desirable.
• Previous experience providing administration and secretarial support in a busy environment.
• Experience preparing and coordinating meeting materials, including agendas, minutes and reports.
• Ability to manage confidential and sensitive information with discretion.
• Well-developed communication and relationship-building skills.
• Ability to organise, prioritise and manage competing tasks effectively.
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.
• Ability to work independently while contributing positively to a collaborative team environment.
• Previous experience in government-based programs/systems is highly desirable e.g. HOMES/TRIM
• Ability to think on your feet and take initiative

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you