Head of Retail

We are recruiting on behalf of a client for a Head of Retail to lead a national retail network and bring a world-class brand experience to life across every customer touchpoint. This executive leadership role is ideal for a commercially astute professional who can connect customer insight, operational excellence, people development, and brand execution to deliver sustainable growth.

Responsibilities:

• Lead national retail performance across sales growth, productivity, customer engagement, and profitability.
• Drive a customer-centric and commercially focused retail culture that delivers sustainable business results.
• Analyse performance data to identify opportunities, mitigate risks, and implement impactful action plans.
• Champion exceptional customer experiences and ensure consistent brand execution across all store environments.
• Partner with cross-functional teams including Marketing, Merchandise, Visual Merchandising, Operations, and Global Retail stakeholders to maximise performance.
• Build, coach, and develop a high-performing retail leadership team while fostering a culture of accountability, collaboration, and growth.
• Drive succession planning and talent development initiatives across the retail fleet.
• Act as the key link between stores, customers, product teams, and support functions to ensure alignment and execution excellence.
• Support operational excellence through strong governance, compliance, inventory integrity, wage productivity, and risk management.
• Lead change initiatives that strengthen business capability and enhance customer and commercial outcomes.

Requirements:

• Extensive senior retail leadership experience managing multi-site or national retail operations.
• Strong commercial leadership with a proven track record of delivering sales growth and operational performance.
• Exceptional people leadership, coaching, and capability-building skills.
• A customer-first mindset with a passion for delivering outstanding retail experiences.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Experience influencing and collaborating with senior cross-functional stakeholders.
• Expertise in performance management, retail analytics, and data-driven decision-making.
• Strong change leadership capabilities with the ability to drive transformation and continuous improvement.
• Excellent communication, relationship-building, and stakeholder management skills.
• A passion for brand storytelling, product engagement, and developing high-performing teams.

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: TB01