- Location
- India - Bangalore · Bengaluru, Karnataka, India
- Department
- 8110 IT
- Experience
- 2+ years
- Education
- Master
- Source
- Greenhouse
Description
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Core Responsibilities
- Report to the Desktop Support Manager to provide Tier 1 support for IT-related questions and issues from Ping Identity employees and affiliates.
- Triage and prioritize support tickets, performing problem analysis to identify trends and areas for service improvement.
- Support Ping’s Apple-first endpoint environment while also troubleshooting Windows and Linux systems, peripherals, and common end-user software issues in both local and remote support scenarios.
- Follow documented security and identity verification procedures, including for password resets, MFA changes, and access requests, to protect users and systems from social engineering and other threats.
- Contribute to the knowledge base by creating and updating articles that document common issues, configurations, and how-to guides, helping to foster self-service troubleshooting among employees.
- Manage software licenses at the end-user level, including assignment and tracking, in coordination with application owners and Procurement to ensure compliance and efficiency.
Operational Support
- Handle IT hardware assets, including issuance, tracking, and maintenance of computers, monitors, phones, and peripherals, ensuring accurate inventory and timely lifecycle management.
- Facilitate the onboarding of new employees by provisioning equipment, managing identity verification, and providing orientation to IT tools and support channels.
- Manage the offboarding process, including disabling access and collecting assets to ensure security and inventory accuracy.
- Support office technology, including AV equipment, Zoom rooms, and printers, and assist with facilities-related tasks like office moves.
- Coordinate with vendors for warranty repairs of IT assets, ensuring timely resolution and minimal disruption to operations.
- Work within our ITSM and ticketing systems to help the team meet or exceed SLAs and service quality targets, and contribute to reporting and continuous improvement efforts.
- Collaborate closely with Systems, Security, and Facilities teams to escalate complex issues, maintain standard configurations, and support site-level initiatives.
You Have
- 2–4 years of experience in an IT support or helpdesk role, demonstrating a solid foundation in providing technical assistance to end users.
- Proficiency in supporting macOS in an Apple-first environment, with hands-on experience troubleshooting Windows 10/11 and common Linux desktop issues.
- Experience providing hardware support for both Apple and Windows devices, including installation, maintenance, and basic repair or warranty coordination.
- Familiarity with Jamf Pro, Microsoft client support tools, and basic Linux administration or troubleshooting in an end-user environment.
- Knowledge of Active Directory and Google Workspace administration, including user lifecycle tasks, group membership, and access control.
- A strong awareness of security best practices in a helpdesk context, including careful identity verification, handling of sensitive requests, and adherence to documented security procedures.
- An AS or BS in Information Technology, Computer Science, or equivalent experience.
- Strong communication and customer-service skills, with the ability to support both local and remote employees in a fast-paced environment.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
