Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

• Rewarding opportunity to join the Mental Health and Wellbeing Local
• Let your organisational and multitasking skills shine!
• Full time role until 30 June 2027

About the opportunity

This role has become available as a result of an internal career development opportunity within our team.

The Mental Health and Wellbeing Local is a welcoming, inclusive and community-based service supporting people to connect with the care they need, in a way that works for them.

As our Service Support Officer, you'll play a key role in creating a safe and supportive environment for everyone who visits – whether it’s participants, carers, families or service partners.

You’ll be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out. You'll also support the day-to-day running of the service; keeping things organised and well-coordinated so that, together, the team are better equipped to focus on delivering person-centred care.

Please click here to download a copy of the position description to see further details relating to this role.

About You

You’re someone who leads with empathy, warmth and respect. Whether you’re welcoming someone in person or helping over the phone, you know how to create a calm and respectful space – especially for people who may be reaching out during a vulnerable time.

You’re organised, flexible, and confident managing a range of tasks while keeping people at the centre of your work. You work well both independently and as part of a team, and you’re the kind of person who notices the small things that help others feel supported.

To be successful in this role, you rill bring:

• Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry. 

• Experience in a participant focused or customer facing role  

• Ability to provide a warm, welcoming, and empathic experience for participants  

• Right to Work within Australia

• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake

• NDIS Worker Orientation Module

About the service 

Wellways, Albury Wodonga Health and ACSO are working together to provide mental health and wellbeing supports in Benalla & Wangaratta to ensure everyone can access treatment and care closer to home.   

The Benalla, Mansfield & Wangaratta (BWM) Mental Health and Wellbeing Local will provide welcoming and inclusive support for people aged 26 years and over who are experiencing mental health challenges, including people with co-occurring alcohol and drug addiction treatment and care needs.  

More than ever before, we are working with the local community and people who have a personal experience of mental health issues and recovery to build these services so they are the best they can be. Our services are co-designed by consumers, carers and the local community.

For a confidential discussion about the role, we encourage you to contact Sonya Fraser, Building Community Capacity Team Lead on 0419 024 964.

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Perfect role for someone who is always willing to go the extra mile and loves a high level of variety and autonomy in their job.

Contract End Date

30/06/2027

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

19/08/2026