Public Safety Telecommunicator Administrator

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Department:               Public Safety – Communications

Pay Grade:                 118

FLSA Status:              Exempt 

Personnel Status:     Regular Full-Time

JOB SUMMARY

This position is responsible for the administration and supervision of the operations of the Communications Division. This position reports to the Emergency Services Manager.

ESSENTIAL JOB FUNCTIONS

• Performs a variety of management duties, including collaborating on budgetary processes and overseeing the daily operations of the Emergency Communications Center.
• Discusses, develops, and implements policies and standard operating procedures for the division in coordination with other Public Safety divisions and City departments.
• Administers the selection, installation, maintenance, and repair of communications equipment.
• Exercises direct supervision over assigned personnel, including hiring and promotional processes.
• Performs other related job duties as assigned. 

AGENCY-WIDE COMPETENCIES

Professional Excellence

Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes.

Communication

Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles.

Teamwork

Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles.

Engagement

Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service.

Public Service

Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens.

QUALIFICATIONS

Education and Experience:

Bachelor’s degree or equivalent; three (3) to five (5) years’ experience; or an equivalent combination of education and experience. 

Special Qualifications:

Knowledge, Skills, and Abilities: 

• Knowledge of the operations, activities, purposes, and procedures of the Division.
• Knowledge of various radio and multi-line telephone systems and their infrastructure.
• Knowledge of computers and job-related software systems, including CAD, call-taking, and radio system interface systems.
• Knowledge of City streets and geography.
• Knowledge of purchasing and budgeting procedures.
• Knowledge of applicable Federal Communications Commission regulations and licensing.
• Knowledge of relevant local, state, and federal regulations.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the selection, training, scheduling, and supervision of personnel.
• Skill in using logical and creative thought processes to make decisions and develop solutions in stressful situations.
• Skill in making decisions in stressful situations.
• Skill in using computers for data entry, word processing, and/or accounting purposes.
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
• Skill in effective communication, both orally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others and work effectively with the public and co-workers.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to work independently, work well with others, and manage time effectively. 

PHYSICAL DEMANDS

The work is sedentary work, which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Work is typically performed while intermittently sitting, standing, or stooping. The employee distinguishes between shades of color and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

The work is typically performed in an office and various outdoor environments, occasionally in cold or inclement weather.