Senior Tax & Compliance Analyst

What You'll Do

As Avalara scales to support millions of transactions globally, managing and resolving complex jurisdictional tax notices requires deep tax expertise and analytical rigor. The Senior Tax Analyst - Notices ensures customer compliance and minimizes risk by owning the resolution of tax notice issues related to scheduled sales and use tax filings. This role is critical to maintaining customer trust and operational excellence by quickly identifying root causes and driving preventative actions that scale.

You will elevate the team by acting as the primary subject matter expert for the most complex tax jurisdictions, raising the performance of those around you through coaching and knowledge sharing. You will elevate the business by identifying operational improvements and driving accountability across cross-functional projects. For our customers, you will elevate their experience by communicating clearly, resolving complex notices efficiently, and preventing future compliance issues.

What Your Responsibilities Will Be

• Notice Resolution & Compliance: Own the research, analysis, and resolution of complex multi-jurisdictional tax notices for customers, ensuring timely, accurate, and measurable outcomes.

• Root Cause Analysis: Drive operational improvements by independently identifying the root causes of recurring notices and implementing preventative actions.

• Tax Filing Operations: Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns to support filing processes.

• Project Ownership: Lead project management initiatives to address time-sensitive issues, develop clear training processes, assign action items, and communicate status to leadership teams.

• Cross-Functional Communication: Express and articulate changes within AvaTax clearly, coordinating with customers, tax jurisdictions, and internal teams to facilitate seamless resolution.

• Team Development: Raise the bar for the team by actively training and coaching junior employees on research processes and complex tax concepts.

• AI-Driven Continuous Improvement: Leverage available AI tools to identify and solution for process gaps, optimize operational efficiencies, improve customer and internal communications, draw synergies across teams and functions, and surface product enhancement opportunities that advance Avalara's compliance capabilities.

What You’ll Need To Be Successful

AI & Bar Raiser Expectations

Avalara is an AI-first company, and this role requires an AI Bar Raiser who embeds artificial intelligence into daily operations. You will use AI to materially improve the speed, quality, and scale of tax notice resolution. This includes utilizing AI tools to analyze historical notice trends, automate routine data extraction from jurisdictional correspondence, and scale operational rigor. You will proactively share AI best practices and help elevate the AI capability of the broader Compliance Operations team.

• Successfully resolve a high volume of complex jurisdictional tax notices while consistently meeting or beating service level deadlines.

• Identify, develop, and implement preventative process improvements that demonstrably reduce the volume of recurring customer tax notices.

• Establish yourself as the "go-to" subject matter expert for key complex jurisdictions, actively elevating the execution quality and talent density of the team.

Qualifications

• Bachelor’s degree in accounting, Business, English, Political Science, Public Administration, Finance, or a related field

• 3+ years of relevant work experience in Indirect taxes (e.g., Sales & Use, Communications Tax, Lodging Taxes).

• Demonstrated ability to solve complex problems, take ownership of work, and deliver reliable results under tight deadlines.

• Strong professional written and verbal communication skills, including the ability to simplify complex tax information for non-experts.

• Experience with Salesforce and Confluence/Jira.

• Applied experience using AI to improve execution, decision-making, or scale

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.