Revenue Cycle Management Supervisor

Description

4M Dental Implant Center is a leading provider of advanced dental implant solutions dedicated to transforming smiles and improving lives. Our patient-focused approach, commitment to excellence, and high standards of care have established us as a trusted name in dentistry.

We are seeking a Revenue Cycle Management Supervisor to join our team in Long Beach, CA. The Revenue Cycle Management Supervisor is responsible for completing assigned billing responsibilities while also helping oversee the day-to-day workflow of the RCM team. This is a hands-on role, and the Supervisor will continue to perform regular billing duties in addition to providing support, training, and guidance to team members.

The Supervisor will work closely with the Revenue Cycle Manager to make sure department responsibilities are completed accurately and on time, help address questions or issues as they come up, and assist with keeping processes consistent across the team.

Essential Duties & Responsibilities

Billing Responsibilities

• Maintain assigned offices/accounts and complete all related billing responsibilities. 
• Monitor accounts receivable and follow up on outstanding balances. 
• Review patient accounts for accuracy and resolve billing discrepancies. 
• Research credit balances, unapplied payments, adjustments, and other account issues. 
• Assist with refunds, patient financing accounts, payment processing, and collection issues. 
• Complete assigned daily, weekly, monthly, and month-end billing tasks and reports. 
• Assist with payroll and bonus reporting and calculations as assigned. 
• Communicate with office teams and leadership to resolve billing and account-related questions. 
• Maintain accurate account documentation and follow established RCM procedures. 

Supervisory Responsibilities

• Provide day-to-day guidance and support to RCM team members. 
• Serve as a resource for billing questions and help troubleshoot issues. 
• Help monitor team workload, deadlines, and completion of assigned responsibilities. 
• Assist with training and onboarding new RCM team members. 
• Support cross-training within the department to ensure adequate coverage. 
• Help coordinate coverage and workload when team members are out. 
• Reinforce department procedures and communicate process changes to the team. 
• Provide coaching and feedback when needed. 
• Bring performance concerns, recurring issues, or matters requiring additional attention to the Revenue Cycle Manager. 
• Assist with department projects, audits, and process improvements. 
• Keep the Revenue Cycle Manager informed of team workload, challenges, and any issues needing escalation. 

Qualifications

• Experience in billing, accounts receivable, collections, or revenue cycle management. 
• Dental or healthcare billing experience preferred. 
• Strong understanding of billing and patient account processes. 
• Strong organizational skills and attention to detail. 
• Ability to manage multiple responsibilities and deadlines. 
• Strong communication and problem-solving skills. 
• Ability to train, support, and provide direction to team members. 
• Ability to handle confidential patient and financial information appropriately. 
• Experience with CareStack or similar practice management software preferred.