Engagement Manager, Customer Success & Account Growth

We are looking for a customer-focused, commercially minded Engagement Manager to own the full lifecycle of customer success and account growth. This role is ideal for someone who has experience in sales, account management, customer success, or consulting and enjoys building trusted customer relationships, identifying expansion opportunities, and helping customers realize clear ROI.

Partnering closely with our Account Executives, you’ll help ensure pilots are well-scoped, implementations run smoothly, onboarding is seamless, and long-term relationships grow into meaningful expansions. This role is equal parts account manager, project manager, consultant, and trusted advisor. You’ll work directly with healthcare customers to understand their goals, drive adoption, surface new opportunities, and help Predoc become an essential partner in their operations.

Customer & Account Ownership
Serve as a primary customer-facing point of contact after initial sale, building strong relationships with executive sponsors, operational leads, and day-to-day users.

Pilot Management
Partner with Account Executives to scope and execute customer pilots. Define success criteria, align stakeholders, track progress, and help convert successful pilots into broader adoption.

Implementation & Onboarding
Lead end-to-end implementation, coordinating with internal teams to ensure workflows, integrations, training, and launch milestones are delivered on time.

Account Management & Growth
Develop a deep understanding of each customer’s goals, workflows, and pain points. Proactively identify opportunities for expansion, upsell, cross-sell, and deeper account penetration.

Customer Success Management
Drive adoption, satisfaction, and retention across customer accounts. Monitor engagement, identify risks early, and work cross-functionally to resolve issues quickly.

Quarterly Business Reviews
Regularly meet with customers to review performance metrics, ROI, operational impact, and evolving priorities. Use these conversations to reinforce value and uncover growth opportunities.

Commercial Partnership
Work closely with Account Executives and the broader go-to-market team to support renewals, expansions, vendor reviews, contracting processes, and customer strategy.

Customer Advocacy
Build high-trust customer relationships that lead to testimonials, referrals, case studies, and long-term partnerships.

Internal Collaboration
Act as the voice of the customer internally, surfacing customer needs, product feedback, workflow gaps, and opportunities to improve the customer experience.