Coordinator, E-Commerce

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

Job mission

A summary of what the job is accountable for

• To support Cartier’s online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments, ensuring smooth and efficient processing of e-commerce orders and local administration of the order platform.
• To effectively support operations, the e-business administrator will primarily support seamless order flow to ensure timely and accurate e-commerce order fulfillment.  

Main accountabilities/objective of the position

Key Responsibilities

• Oversee NDSK in collaboration with e-Commerce, Client Relations Center, Supply Chain, and fulfillment Logistics teams.
• Responsible for supporting daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitoring stock assortments. 
• SAP key user; collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing. 
• Oversee the Client Relations Center/E-Commerce inbox and support escalated cases and ensure speedy course correction
• Actively participate in the management of the product visibility and sellability in liaison with E-commerce Project Manager, marketing, and merchandising teams.
• Identifying patterns with system issues and CRC requests and proposing solutions
• Manage stock assortments, identify trends in stock outs, oversee allocation for order fulfillment
• Assist with special projects as needed

Qualifications: The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.

• Undergraduate degree and minimum of 3-4 years related professional experience. Relevant supply chain merchandising experience preferred. 
• Outstanding computer skills with the ability to learn new software applications quickly. Prior experience with

     SAP and Salesforce systems is strongly preferred.

• Team player with initiative, ability to prioritize and multi-task without sacrificing attention to detail, thriving in a fast-paced environment.
• Strong organizational, project management, communication, and follow-through skills required.
• Customer service focused.
• Proficient in Microsoft Excel.
• Demonstrates logical analysis and independent problem-solving skills
• Learns quickly, is open to change, and solution-oriented

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