Infrastructure Engineer

Ko wai mātou – About us     

Kia ora.  We’re Foodies.  You know New World, PAK’nSAVE and Four Square right? That’s us!   

With 300+ stores and over 27,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.    

 Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”.    

Te Tūranga – About the role     

At Foodstuffs, we're looking for a curious, proactive and collaborative Infrastructure Engineer as part of our infrastructure team, you’ll help support and maintain the critical platform that power our business 24/7. You’ll work across a broad range of enterprise technologies, ensuring our infrastructure remains secure, reliable and performing at its best.  

You will be working in a customer focused, high performing IT Operations team, accountable for infrastructure related services. 

If you enjoy solving problems, continuously learning, and making a real impact, we'd love to hear from you. 

What you’ll do  

• Supporting enterprise infrastructure platforms including Citrix, Active Directory, Microsoft Exchange, AntiVirus, Skype, Proxy Services, Mail Scrubbing, Commvault, Acronis, and more. 

• Managing and maintaining infrastructure support queues while consistently meeting SLAs and KPIs. 

• Contributing to end-to-end infrastructure processes, reporting, capacity planning, and continual service improvements. 

• Troubleshooting infrastructure issues and working collaboratively to deliver timely resolutions. 

• Participating in ongoing training, mentoring, and knowledge sharing across the team. 

• Supporting the Infrastructure Team Lead with operational delivery and continuous improvement initiatives. 

• Helping foster a positive, collaborative culture while living the Foodstuffs values every day. 

 Ngā painga - What we offer     

We’re committed to providing awesome experiences for our people, including offering a range of benefits  

• Free carparking, we’ve got over 1,000 carparks including 36 EV plugs  

• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores  

• Flexible working options, a day off on your birthday  

• Inhouse learning and development courses, flu vaccinations, and social network groups (we call them Tribes)  

He kōrero mōu - About you       

• 1–3 years' experience in an IT Infrastructure or Systems Support role. 

• Strong knowledge of Windows Server, Active Directory and Microsoft Entra ID. 

• Experience with backup monitoring and infrastructure monitoring tools such as SCOM. 

• Hands-on experience managing incidents and requests using ServiceNow or a similar ITSM platform. 

• Excellent troubleshooting, communication and stakeholder management skills. 

• A proactive mindset with a passion for improving operational efficiency and customer experience. 

• Experience with PowerShell scripting and Microsoft Intune. 

 Why Join Foodies? 

Experience awesome. Achieve awesome. Be awesomely you.  

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.  

 We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.  

 If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to  [email protected].  Accessibility support could include, interview location, sign language interpreter, assistive technology.  

 Don’t ‘cart’ around – apply now!