- Location
- Hyderabad, Telangana, India
- Department
- Business Transformation
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Greenhouse
Description
About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
The Manager, Distribution Operations serves as a subject matter expert and operational owner for a defined line of business within Distribution Operations. You will execute and optimize daily distribution workflows, ensuring readiness, and driving resolution of issues that impact delivery performance.
Core Areas of Responsibility
- Operational Execution & Ownership
- Own the daily Distribution Operations workflows for a defined line of business, including order submission and tracking, delivery confirmation, readiness validation, and issue triage.
- Perform and validate readiness checks to ensure assets meet internal and external distribution requirements before release.
- Manage JIRA tickets and remediation workflows, ensuring timely resolution and clear documentation of issues and outcomes.
- Escalate risks and blockers proactively, providing clear context, impact, and recommended actions.
- Cross-Departmental Coordination
- Be the primary operational contact for internal stakeholders (Content Operations, Localization, Product, Engineering) and external partners.
- Partner across Distribution Operations teams to ensure consistency and parity in distribution execution aligned to business intent.
- Collaborate with upstream and downstream teams to ensure smooth handoffs across the digital supply chain.
- Process Optimization & Continuous Improvement
- Identify gaps in workflows, tools, and processes, and propose scalable solutions to improve efficiency, quality, and speed.
- Contribute to the evolution of Distribution Operations playbooks, SOPs, and best practices.
- Support implementation of new workflows and system changes, ensuring smooth adoption and minimal disruption.
- Communication and Reporting
- Provide clear and timely updates on distribution status, risks, and issue resolution to stakeholders.
- Track and report key operational metrics (e.g., delivery timelines, error rates, and SLA adherence).
- Document workflows and changes to ensure transparency and operational continuity.
In the role of Manager Distribution Operations, you will report to the Senior Manager, Delivery Operations.
We are considering applicants for the location of Hyderabad, India.
About You
We get excited about candidates, like you, because...
- 5+ years of experience in media operations, digital supply chain, content distribution, or similar operational environments.
- 3+ years of people management experience.
- Experience working in the streaming industry (vendor or studio).
- Strong understanding of content lifecycle workflows (ingest → processing → distribution).
- Experience with ticketing systems (e.g., JIRA), asset tracking, and workflow management tools.
- Experience managing complex workflows.
- Experience managing customer-to-vendor relationships for production changes.
About the Team
Distribution Operations powers Crunchyroll's growth by delivering reliability, speed, and quality at scale. As the accountable function for outbound distribution, launch readiness, and remediation, the team ensures every title, asset, and release meets the highest standards for accuracy, timeliness, and partner confidence across platforms and distribution partners.
The team drives seamless execution across launches, readiness validation, triage, and remediation, serving as a critical part of Crunchyroll's digital supply chain. It also operates as the outbound complement to Content Operations' inbound workflows, partnering closely to ensure validated, high-quality assets move smoothly from creation through global distribution.
By combining operational precision with a service-oriented mindset, Distribution Operations accelerates speed to market, strengthens delivery performance, and builds scalable foundations across all lines of business.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Best-in class medical, dental, and vision private insurance healthcare coverage
- Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
- Free premium access to Crunchyroll
- Professional Development
- Company's Paid Parental Leave
- up to 22 weeks for birthing parents
- up to 12 weeks for non-birthing parents
- Hybrid Work Schedule
- Paid Time Off
- Flex Time Off
- 5 Yasumi Days
- Half-Day Fridays during the summer
- Winter Break
#LifeAtCrunchyroll #LI-Hybrid
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
-
Courage. We believe that when we overcome fear, we enable our best selves.
-
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
-
Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
