Full-Time Customer Service Associate

Overview

Consider a new, rewarding career today as a Full-Time Customer Service Associate with IST Management Services! Ideal candidates will have relevant experience in mail operations, customer service and a desire to grow their professional career in business services. We are committed to both excellence for our clients and upward mobility for our employees.

Schedule: Monday-Friday, 8:00 AM – 5:00 PM.  No nights or weekends!

Compensation: $17.00 - $17.00/hour

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off

Who we are

 

We have over 1,800 employees and have been in business for over 29 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

 

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

Responsibilities

This is a full-time position performing shipping/receiving and mail related services.

• Mail Operations - Sort incoming mail and handle according to established procedures
• Receiving Shipments – Receive, process and deliver packages
• Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume environment
• Adhere to all safety procedures
• Take direction from the site manager and assistant site manager
• Participate in cross-training 
• Perform other tasks as assigned to uphold client and site needs

Qualifications

Ideal candidates will have relevant experience in mail operations and customer service.

• Valid drivers' license
• High school diploma or GED is required
• Knowledge of Microsoft Office and basic computer and Internet savvy
• Ability to lift up to 55 pounds on occasion
• Standing for long periods of time; significant walking

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

 

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.