- Salary
- £75k – £85k/yr
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Clearance
- Required
- Closing date
- Today
- Source
- Vincere
Description
Service Delivery Manager
Permanent
Location: UK – Remote
Salary: £75,000 - £85,000 (+ benefits)
Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management
We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services to large public sector customers.
This is a customer-facing role where you'll take ownership of a portfolio of managed service contracts, ensuring services are delivered against agreed SLAs while building strong relationships with customers and internal delivery teams.
Although the role is home-based, you'll be expected to travel to customer sites for service reviews, workshops and stakeholder meetings when required.
Due to the nature of the work valid SC Clearance is required.
What you'll be doing
- Managing a portfolio of IT managed service customers.
- Acting as the primary point of contact for service delivery and customer engagement.
- Leading regular service reviews and reporting against SLA and KPI performance.
- Managing service risks, issues and escalations.
- Supporting the transition of new services into business-as-usual.
- Working closely with technical delivery teams, suppliers and stakeholders to ensure successful service delivery.
- Monitoring financial performance, forecasting and supporting renewals and service enhancements.
- Identifying opportunities for continual service improvement.
What we're looking for
- Experience managing IT managed services within an IT Service Provider or Consultancy environment.
- Strong customer relationship management experience.
- Experience managing service performance against SLAs and KPIs.
- Knowledge of ITIL service management principles.
- Experience producing service reports and leading customer service review meetings.
- Strong organisational, planning and stakeholder management skills.
- Commercial awareness, including renewals, forecasting or service financials.
Desirable
- Active SC Clearance.
- ITIL Foundation (or higher).
- Experience working within Central Government.
- Experience working alongside cloud-based managed services (Azure or AWS environments).
- Experience transitioning services into live support.
