- Location
- Rosemont, IL, US
- Type
- Full-time
- Department
- IT
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Responsibilities
Position Responsibilities:
- Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.
- Perform advanced troubleshooting of Windows 11 operating system
- Resolve application conflicts, authentication issues, profile corruption, and system performance problems
- Provide executive-level support as needed
- Conduct root cause analysis and implement preventative solutions for recurring incidents
- Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning
- Other projects or duties as assigned
Qualifications
Required Education and Experience:
- Bachelor’s Degree and 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
Preferred Education and Experience:
- Bachelor’s Degree
Essential Information for Our Employees
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.Skills
Procurement
