Procurement Systems & Operations Analyst

Clarivate is looking for a for Procurement Operations Analyst for our Noida office. This position is responsible for the Operational Improvements focused on all aspects of Coupa training and documentation. It includes leveraging change management best practices and methodologies for impact assessments, communications plans, training material, and training sessions, organizational readiness analysis, coaching, and resistance management.   This key player will ensure Source-To-Pay (S2P), stakeholders, and suppliers are well-trained and have access to comprehensive documentation to maximize their efficiency when using the Coupa platform. Work closely with various stakeholders to design training programs and manage documentation repositories.  This position reports to Sr. Manager Procurement Operations.   

About You – experience, education, skills, and accomplishments.

• Minimum of 2 years of experience in training, documentation management, or a related role, preferably within the Coupa platform. 

• Bachelor's Degree or equivalent experience. 

• Proficiency in using Coupa, Oracle & NetSuite or similar procurement platforms. 

• Strong instructional design and presentation skills. 

• Organizational awareness, strategic planning, team-oriented, collaborative.

• Knowledge of Procurement principles.

• Excellent communication and interpersonal skills. 

It would be great if you also had . . .  

• Detail-oriented with strong organizational abilities. 

• Data analysis and reporting skills. 

• Ability to manage multiple priorities and resources in a dynamic environment across various businesses, and organize complex information 
• Coupa certification or training qualifications are a plus

What will you be doing in this role? 

Training Program Development:  Design and implement Coupa and S2P training programs for Sourcing, stakeholders, and suppliers   Collaborate with cross-functional teams to identify training needs and objectives.  Design and develop training programs tailored to different user roles and proficiency levels within the Coupa platform.  Create training materials, videos, presentations, and user guides. 

Training Delivery:  Conduct training sessions for Source-To-Pay and stakeholders, including onboarding sessions for new employees.  Organize webinars, workshops, and other training events to enhance user knowledge.  Provide one-on-one coaching and support as needed. 

Documentation Management:  Establish and maintain a central repository for Coupa-related training materials and similar documentation.  Maintain all Source-To-Pay content across the Lens. Conduct periodic reviews to ensure accurate and up-to-date content is available to colleagues.  Collaborate with subject matter experts to gather and organize documentation content. 

Continuous Improvement:  Collect feedback from stakeholders to identify areas for improvement in training programs and documentation.  Update training materials and documentation based on feedback and changing business needs. 

Reporting and Analytics:   Conduct Source-To-Pay and stakeholder surveys and generate reports on training effectiveness and user engagement.  Analyze training data to identify trends and areas for improvement.  Provide recommendations for enhancing training and documentation strategies. 

Quality Assurance:  Ensure that all training materials and documentation align with industry best practices and company standards.  Conduct regular quality checks to maintain content accuracy and relevance. 

 About the Team  

• The Procurement organization is spread across the United States, Europe, Israel and India, and some flexibility of hours is required.

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Hours of Work

• We work 5 days a week from Monday to Friday (Hybrid work mode)
• Shift timing 2:00 PM – 11:00 PM IST.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.