Pension Administration - Senior Team Leader

You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of clients and their team. 

We will count on you to:

• Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants.

• Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues.

• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.

• Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge through training and development.

• Manage client business processes and identify areas for continued improvement; may support more than one client team based on project scope and complexity.

What you need to have:

• Bachelor’s degree.

• 3-5 years’ experience in defined benefit administration.

• Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred).

• Pension-related Calculations experience required.

• Previous experience creating business processes for project implementation.

• Ability to work a consistent schedule of 8:00 AM–5:00 PM CST.

What makes you stand out:

• Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact.

• Demonstrated previous team lead experience with a strong track record of leadership and team development; recognized as a go-to person and subject matter expert (SME) for providing expert guidance, resolving complex issues, and driving best practices within the team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders. 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.