Customer Care & Field Services Technology Technician

Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

Thank you for your interest in this position.  Please note the following important tips for applying.

• All portions of the application must be completed in detail. Work history, applicable education, and answers to the supplemental questions are all required. Applications missing any one of these sections will be rejected as incomplete. Referral to a resume is not acceptable.

• Set aside some time to complete your application. The system is unable to save applications that are in progress, and once you have submitted the application you cannot reapply.

• We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.

• Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

NOTE: If you are a current employee, you MUST apply via the Career worklet in Workday and not through this site. If you submit an application on this site, it cannot be processed.

Customer Care & Field Services Technology Technician

Open Date: 07/22/26

Close Date: 07/30/26

Salary: $36.42 per hour

Job Type: Regular

Location: Valley View Campus, 1001 S. Valley View Blvd., Las Vegas

For any questions regarding this announcement, please contact LVVWD Recruitment at [email protected].

FILING DEADLINE: FILING DEADLINE: The first 150 applications submitted ON or BEFORE 11:59p.m., Wednesday, July 29th, 2026. WHICHEVER COMES FIRST.

Hours of Work: 4/10’s (Mon-Thurs) OR 5/8's (Mon-Fri) shift to be determined based on operational needs.

The ideal candidate will be proficient at diagnosing general computer problems related to hardware and software for Customer Care and Field Services (CC&FS) staff; demonstrates a solid understanding of foundational technical concepts, including databases, data workflows, system integrations, and common software architecture principles; demonstrate strong task management and prioritization skills when balancing multiple technical issues in a fast-paced team environment; coordinate effectively with Information Technology (IT) on hardware/software implementations, maintenance activities (both scheduled and unscheduled), and testing; follow up diligently on ongoing and long-term issues with clear, professional communication; possesses the ability to bridge technical and business communication through clear, audience-appropriate messaging; adapt readily to varying schedules and shifting priorities; and possess a genuine enthusiasm for continuous learning — including a willingness to obtain CompTIA A+ certification within the first 6 months (or already have it) — while building proficiency across a broad range of software tools, including Microsoft 365 applications.

INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

GENERAL PURPOSE

Under general supervision, performs real time first- and second-level problem resolution for a wide variety of Customer Care call center equipment and applications; provides support for assigned applications; assists and trains call center and other users; and performs related duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:
Call center business and office procedures supported by system applications; various applications and software packages used in the call center, including Avaya IC, customer billing and information (CCB), Avantis, Viryanet dispatch and web self-service; Windows PC hardware, operating systems and characteristics; standard principles and practices of computer platform and network operating systems; methods and techniques for the installation and configuration of hardware, software and network connectivity; methods and techniques for troubleshooting and determining the causes of hardware and software problems and device errors and failures; research techniques, methods and procedures; basic filing and recordkeeping methods and techniques; effective customer service practices and etiquette; safe work practices and District safety policies.

Ability to:
Operate computer and peripheral equipment; obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions; install and configure call center equipment and software; diagnose, troubleshoot and resolve hardware, software and connectivity problems and failures of varying difficulty efficiently and effectively; follow and apply written and oral work instructions; communicate effectively, orally and in writing; prepare and maintain documentation of work performed, records and reports; establish priorities and balance responsibilities for multiple activities to ensure timely, high-quality results; work independently under limited supervision; make sound independent judgments within established guidelines; keep technical skills current to meet continuing work responsibilities; establish and maintain highly effective customer-focused working relationships with division managers, supervisors and staff, Information Systems staff and others encountered in the course of work.

Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is an Associate's degree in computer technology or the equivalent coursework in a trade or vocational school; and two years of progressively responsible experience in IT hardware and software support, preferably in a call canter environment; or an equivalent combination of training and experience.

Certificates; Licenses; Special Requirements:
A valid Nevada driver's license and ability to maintain insurability under the District's Vehicle Insurance Policy.

A CompTIA A+ certification is required for appointment to this class.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel computers, objects or controls; and reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, bend and crouch; and may occasionally lift up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, use of both eyes, depth perception and the ability to adjust focus and distinguish basic colors and shades.

Mental Demands
While performing the duties of this class, an employee is regularly required to use written and oral communication skills; read and interpret technical manuals, documents and information; analyze and solve routine to moderately complex problems; observe and interpret people, situations and conditions; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed work under changing, intensive deadlines on multiple, concurrent tasks; work with constant interruptions; and interact with managers, supervisors, staff and others encountered in the course of work.