Senior Manager, Group Financial Crime Compliance Fiserv Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

ROLES AND RESPONSIBILITIES

AML Systems & Operational Support

• Oversee and manage the team to deliver daily support for AML solution-related issues, including:

  • Suspicious Transaction Monitoring & Reporting (STR)

  • Watch List Filtering (WLF)

  • Real-Time Screening (RTS)

  • Customer Due Diligence (CDD)

• Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.

• Act as the main contact and guide AML users with business-related system issues and queries.

• Assess change requirements from Business Owners and manage the change process

• Escalate critical incidents to the Business Owner that may impact business operations.

• Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability.

• Support migration of static and transactional data between core systems.

Project & Delivery Support

• Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.

• Engage with business users and IT teams to gather and document accurate business requirements.

• Review project deliverables to ensure quality and alignment with business needs.

• Govern project schedules, costs, and quality metrics, escalating risks or issues as needed.

• Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.

• Contribute to documentation of user stories, test cases, and system enhancements.

• Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.

Documentation & Standardization

• Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.

• Ensure consistency and accuracy in documentation across FCC initiatives.

• Manage the cost recharges from AML Technology initiatives

• Promote best practices in documentation to enhance transparency and operational efficiency.

Risk & Compliance Support

• Identify and escalate risks to senior management where appropriate.

• Assist in regulatory and audit engagements by preparing relevant documentation and system reports.

• Serve as a strategic advisor on AML/Fiserv solutions and related controls.

CORE COMPETENCIES

• Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments. This includes but not limited to AML application implementations (customer risk scoring, name screening and transaction monitoring), data analytics and automation projects.

• Critical Thinking: Strong judgment in assessing risks and identifying emerging issues.

• Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.

• Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.

• Adaptability: Capable of operating in evolving environments and establishing new processes.

• Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.

TECHNICAL SKILLS

• Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation

• Good knowledge of data

• Experience in writing MSSQL and stored procedures

• Experience in data pipeline development and workflow automation (desirable).

• Familiarity with AI-driven workflow automation and agentic AI concepts (desirable).

QAULIFCATIONS

• Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field).

• 7+ years’ experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.

• 10+ years of project management background

• Experience working in Group / Regional Office

• Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.