Program Management Specialist- Polish speaker

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Management Specialist- Polish speaker

Program Management Specialist – Product & Data Analytic

Bezcenne Chwile (Priceless Specials) | Mastercard

About Bezcenne Chwile (Priceless Specials)

Bezcenne Chwile is the largest banking loyalty program in Poland, designed to deliver tangible value to both customers and financial institutions.

The program is:
• Integrated with multiple banks
• Used by a large and diverse base of Mastercard cardholders
• Built in cooperation with a broad network of partner merchants
• Designed to directly support banks’ growth, usage, and engagement KPIs
By combining everyday payments with appealing rewards and offers, Bezcenne Chwile helps banks and fintechs strengthen customer relationships and differentiate their products in the market.
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About the Team
You will join the Product & Data Analytic team, responsible for shaping how customers experience the program and how partners use it to achieve their business goals.
The team works closely with banks, fintechs, merchants, and internal Mastercard teams to continuously improve customer engagement, program attractiveness, and overall value.
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The Role
We are looking for a Program Management Specialist to support customer engagement initiatives within the Bezcenne Chwile program.
This role is well suited for someone early in their career who enjoys working with people, communicating with different stakeholders, and contributing ideas that improve customer loyalty and engagement.
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Your Responsibilities
You will:
• Support customer engagement initiatives by providing data driven insights and analyses that help improve program performance
• Ensuring effective support with the merchant team through data driven analyses and reporting like pre sale and post sale analytics
• Support in initiatives and taking ownership of their implementation and coordination to increase program effectiveness.
• Collaborate with internal teams such as product management, marketing and account management
• Collaboration with Customer Technical Services and the Call Center
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What We’re Looking For
We’re looking for someone who:
• Is familiar with reporting and standard analytical tools
• Has basic analytical and data interpretation skills
• Demonstrates strong attention to detail and organizational skills
• Communicates effectively and collaborates well with internal and external teams
Required:
• Polish Speaker
• First professional experience in loyalty, banks, analytic or merchant environments
• Practical knowledge of Excel
• Good command of English
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Why Join Us?
• Work on a large-scale, market-leading loyalty program
• Have a real impact on customer engagement and partner value
• Learn and grow in customer engagement and program management
• Be part of a collaborative and supportive team

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.