Bodily Injury Claim Specialist - Tampa, Florida

***This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events***

Florida Casualty Claim Specialist– The Auto Club Group

Reports to: Claim Manager II

What you will do: (Primary Duties & Responsibilities)

The Auto Club Group is seeking prospective Casualty Claim Specialists who can work under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims.

In this position, you will have the opportunity to: 

• Reviewing assigned claims

• Contacting the insured and other affected parties,

• Setting expectations for the remainder of the claim process, and thoroughly documenting activities in the claim file.

• Complete complex coverage analysis,

• Ensure all possible policyholder benefits are identified,

• Complete an investigation of the facts regarding the claim,

• Determine if the claim should be paid and confirm recovery potential.

• Conducting thorough reviews of damages and determining the applicability of state law and other factors related to the claim.

• Identify when to refer claims to other company units (e.g., Underwriting, Subrogation or Special Investigation Unit).

• Possess strong critical thinking and negotiating skills.

• Handle both attorney represented and unrepresented claimants with injury claims that may    involve coverage investigation, liability disputes, bodily injuries, and litigation.

• Assist Claim Manager with file reviews and training.

With our powerful brand and the mentoring, we offer, you will find your position as a Claim Specialist can lead to a rewarding career at our growing organization.

How you will benefit:

Claim Specialist will earn a competitive salary of $68,000 - $78,000 annually with an annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

We’re looking for candidates who:

Preferred Qualifications:

Education:

• Degree in Business Administration, Insurance or a related field or the equivalent in related work experience

• Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent

• CPCU coursework or designation

Required Qualifications:

Education:

• In states where an Adjuster’s license is required, the candidate must have a Florida State Adjuster License.

• Degree in Business Administration, Insurance or a related field or the equivalent in related work experience

• Must have a valid State Driver's License

Experience:

Three years of experience or equivalent training in the following:

• Negotiation of claim settlements

• Evaluation of injury claims

• Securing and evaluating evidence

• Subrogation claims

• Coverage analysis and resolution of coverage questions

• Taking statements

• Establishing clear evaluation and resolution plans for claims

Knowledge and Skills:

Knowledge of:

• Fair Trade Practices Act as it relates to claims

• Subrogation including intercompany arbitration

• Litigation as it relates to claims

• Negligence Law

• No-Fault Law

• Medical terminology and human anatomy

Ability to:

• Handle claims to ACG Claim Handling Standards including following and applying ACG Claim policies, procedures, and guidelines

• Work within assigned ACG Claim systems including basic PC software

• Perform claim file review and investigations

• Demonstrate effective communication skills (verbal and written)

• Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns

• Analyze and solve problems while demonstrating sound decision making skills

• Prioritize claim related functions

• Process time sensitive data and information from multiple sources

• Manage time, organize, and plan workload and responsibilities 

• Must Reside within 50 miles from Tampa, Florida

Work Environment

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

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