Healthcare Assistant - Outpatients

Healthcare Assistant – Outpatients

Location: London, St Paul's Outpatients, with the occasional expectation to work at our neighbouring sites on the London Bridge campus (Canary Wharf, Old Broad Street, The Shard and London Bridge)
Contract Type: Permanent, Full time, 37.5 hours per week
Shift Pattern: Monday to Friday and occasional Saturdays. 8-4pm, 10-6pm or 12-8pm (2 early, 3 lates)
Salary: Competitive

We're looking for a Healthcare Assistant to join our Outpatients team at St Paul's Outpatients.

Located in Paternoster Square in the heart of the City of London, this brand new £17m outpatient, primary care and diagnostics centre is set to open in early 2027. Bringing together GP services, specialist outpatient care and advanced diagnostics, including MRI, ultrasound, X-ray and mammography, the centre has been designed to deliver a seamless experience for patients and colleagues alike. As one of the first colleagues to join this new facility, you'll play a key role in its journey from day one while benefiting from the support, development opportunities and expertise that come with working for the UK's most renowned family of private hospitals.

As a Healthcare Assistant in Outpatients, you'll work closely with our nursing and multidisciplinary teams to support the delivery of exceptional patient care across a variety of outpatient clinics and diagnostic services. This is an exciting opportunity to help shape a brand-new service, ensuring patients receive a welcoming, efficient and high-quality experience from the moment they arrive.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

What you'll do:

• Support patients throughout their outpatient journey, ensuring a positive patient experience
• Assist nurses and clinicians with patient assessments, examinations and procedures
• Undertake clinical observations and record patient information accurately
• Prepare clinical areas and equipment, ensuring high standards of cleanliness and infection prevention are maintained
• Chaperone patients where required and support with patient flow across clinics
• Maintain stock levels and support the smooth day-to-day running of the department

What you'll bring:

• Previous experience working as a Healthcare Assistant within a hospital, outpatient or clinical setting
• NVQ Level 2 or Level 3 in Health and Social Care (or equivalent) desirable
• Experience taking and recording basic patient observations

• Demonstrable competency in venepuncture/phlebotomy, with evidence of relevant training and competency sign-off, and confidence in obtaining blood samples from adult patients independently.
• A patient-focused approach with excellent communication and interpersonal skills
• The ability to work effectively within a multidisciplinary team
• A commitment to delivering high standards of patient care and safety

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Healthcare Assistant you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.