Deputy Program Manager NCCS

We are an employee-centric company that truly values our team members and the contributions they make to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and on building teams that are, and continue to be, technically proficient across a broad range of cyber mission areas. OneZero full-time employees receive a highly competitive benefits package, including health, dental, vision, and life insurance, a 401(k) with company matching, paid time off and holidays, an employee referral program, and educational assistance. Additional details are available on our website: https://www.onezerollc.com/careers/

Position Title: Deputy Program Manager

Location: National Capital Area, Stennis Mississippi, Chandler AZ 

Clearance: TS/SCI with ability to obtain a favorable EOD

Position summary

The Deputy Program Manager is the PM's principal deputy and designated alternate. The DPM shares accountability for all SOW areas, runs day-to-day execution of the contract, and acts for the PM, with delegated authority, when the PM is unavailable. The SOW assigns the DPM no separate duties beyond the Task 1 scope and the key personnel requirements. The split of responsibilities below is OneZero's proposed allocation of the Task 1 and Contract Personnel requirements, and should be confirmed with the PM.

Key responsibilities

Operational oversight and service delivery (proposed allocation)

• Oversee day-to-day NOSC service delivery against service level requirements across the NCR, Stennis, Chandler, Bluemont, and other task order sites, keeping continuity across geographically distributed teams (SOW 3.1).
• Track Tier 1 to Tier 2 to Tier 3 escalations through to restoration, and raise high-visibility events to the PM and the Government.
• Realign staff across tasks and sites as workload changes, and coordinate task leads so service quality does not depend on any one site.

Workforce, clearances, and security administration

• Run the recruiting, Entry-on-Duty, clearance-upgrade, and certification pipeline (DoD 8140.01 and 8570.01-M) so each location stays fully staffed with cleared personnel.
• Make sure absences are covered by qualified replacements, with advance email notice to the COR when coverage changes.
• Prepare the monthly staffing report of personnel granted Entry-on-Duty, and handle access-change and departing-employee paperwork on the PM's behalf.

Deliverables, quality, and reporting

• Manage the deliverables calendar and correct any Government-noted deficiency within five business days.
• Prepare the Monthly Progress Report, Monthly Financial Report, and Quarterly Capacity Management Report for PM review.
• Support the weekly COR meeting and monthly Program Management Review; issue agendas 24 hours ahead and draft minutes within 48 hours.
• Maintain the version-controlled work-product repository and the Knowledge Management repository (SOW 2.1).

Transition, continuity, and surge

• Execute the Transition-In and Transition-Out Plans day to day.
• Run business continuity, disaster recovery, and COOP testing, keep fly-away kits ready, and mobilize surge staff and fly-away teams on request.

Capability and continuous improvement

• Support the PMO and Center of Excellence work: the Continuous Service Improvement Program, the performance and investment metrics pilot, ITIL v4 process alignment, and readiness for DHS CSP Center of Excellence re-accreditation.
• Identify automation and agentic AI opportunities that reduce low-threat traffic and unnecessary escalations (SOW 2.6 and 2.9).

Leadership and succession

• Act as PM with delegated authority in the PM's absence, and stay current enough on every task area to assume the role.

Mentor Tier 1 and Tier 2 staff and transfer institutional knowledge, as the SOW directs for senior personnel

OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

To request an accommodation, please contact us at [email protected] or call (202) 987-2580.