HR Business Partner

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

What is Edenred ?

Edenred is the everyday tech companion for people at work. We connect 60 million users and 2 million merchants in 45 countries through smart payment solutions for food, mobility, engagement, and corporate expenses.

With 12,000 employees and €45B in business volume in 2024, Edenred is shaping a more connected, efficient, and responsible world of work. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

Context/Role

The HR Business Partner acts as the dedicated HR for Fastnet. Its primary responsibility is to design, implement, and manage the people management framework required for an effective SSC operating model. 

Your role:

As HR Business Partner, you will be responsible for:

Design and Manage the SSC People Management Framework

»  Participate to develop the SSC’s HR framework, including roles, job description, workforce structure, spans & layers, and competency requirements. With the support of Fastnet consulting partner and in close collaboration with operational leaders. 

»  Define HR processes specific to the SSC (performance management, career pathways, learning roadmap, engagement model). 

»  Establish the SSC culture and behaviors promoting service excellence, collaboration, and continuous improvement. 

»  Set up operational HR governance for the SSC (policies, procedures, ways of working). 

»  Ensure alignment of SSC HR practices with corporate HR standards and local labour laws while adapting them to a shared services environment.

Talent Acquisition & Onboarding for the SSC

»  Develop detailed workforce plans for the SSC: recruitment needs, internal mobility, reskilling / upskilling opportunities. 

»  Lead or co-lead the recruitment process for SSC positions 

»  Collaborate with Talent Acquisition to ensure sourcing strategies meet SSC capability and volume requirements. 

»  Define and run the SSC onboarding program, ensuring a consistent and high‑quality employee experience. 

»  Work with hiring managers to define role requirements, interview processes, selection criteria, and offer management 

»  Support communication plans in collaboration with Change Management teams to ensure clarity, transparency, and engagement. 

Capability Development & Continuous Improvement

»  Identify key skill requirements for SSC roles (operational excellence, customer service mindset, digital and continuous improvement competencies). 

»  Partner with Learning & Development to design training paths and capability building programs. 

»  Support managers in building strong teams and developing leadership capabilities within the SSC. 

»  Monitor skill evolution and future workforce needs as the SSC scales or matures. 

Employee Experience, Culture, and Engagement within the SSC 

»  Contribute to defining the SSC culture, leadership expectations, and behaviors promoting service excellence. 

»  Support the implementation of performance management frameworks and KPIs aligned with SSC objectives. 

»  Apply HR analytics to monitor engagement, turnover, productivity, and capability enhancement. 

»  Lead initiatives to foster employee engagement and a strong, cohesive team identity. 

HR Operations & Compliance for the SSC

»  Ensure all HR processes, policies, and governance mechanisms are adapted to the SSC model and comply with corporate policies and relevant labor regulations in the SSC location. 

»  Maintain consistent reporting and KPIs regarding SSC workforce and HR metrics. 

»  Ensure readiness of HR tools, systems, and documentation for SSC operations. 

Your profile:

Experience:

»  3 years of experience as HR Business Partner, out of which at least one year in an SSC/BPO environment

Knowledge and Skills:

»  Solid expertise in organizational development, workforce planning, and HR operations.

»  Strong understanding of HR processes within Shared Services, GBS, or transformation environments.

»  Experience in change management and people transition programs.

»  Ability to operate in a multinational context with complex HR regulations.

»  Excellent communication and stakeholder‑management skills. 

»  High emotional intelligence and ability to support employees through change. 

»  Strategic mindset with hands‑on execution capability. 

»  Collaborative, structured, and solution‑oriented. 

»  Fluent spoken and written English

VIBE WITH US

Joining us means:

»  Taking part in an ambitious corporate project

»  Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day

»  Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit.

Because:

»  You will greatly contribute to build the project that will improve the customers’ experience on an international level

»  You will get exposure to various global cultures and teams

»  You will be working with the newest technologies

»  We offer you a very pleasant working environment, in the heart of Bucharest

»  We also have for you: meal tickets, holiday vouchers, health subscription, flexible hours, work from home, flexible benefits system, on-the-job training & e-learning platforms.

And we do not stop here!

OUR COMMITMENT

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Apply now and Vibe with Us!