Distillery Tour Guide

Hush & Whisper Distillery is looking for a dynamic and engaging team member to help with all aspects of our tasting room and visitor experience. The Distillery Tour Guide will act as a champion of the brand. Provide an engaging, upbeat experience to showcase the company's values, craftsmanship and products. Deliver the highest standard of hospitality, in person and via phone. Lead tour groups through the distillery and conduct guided tastings for large groups. Assist in all aspects of retail operation, including cash handling, processing and stocking inventory, and maintaining visual standards of displays. Embrace additional challenges as required.

Successful Tour Guides strive to make every consumer contact a fan of the Hush & Whisper Brand. Lead accurate, informative and fun tours. Provide exceptional customer service to all distillery and tasting room visitors. Encourage tour visitors to visit the gift shop, make suggestions for purchases and help visitors to locate their desired items. Partner with other tour guides and gift shop associates to generate revenue. Successful candidates must be able to lift and carry 50 lbs., have strong communication skills; ability to handle multiple tasks at one time and ability and willingness to work part time, non-traditional hours (nights and weekends). Customer service/retail and or tourism experience preferred.

This position will include an in-depth education about the production of spirits. We want and need you to be passionate and knowledgeable about our products and processes. We are looking for someone who wishes to grow in the tasting room. This will be a part-time position with room for more hours working private events.

Qualifications:

• Well-spoken, clear English
• Always on time or early to appointments/work
• Comfortable with public speaking and interacting with large groups
• Possessing a hearty sense of humor/comedy/entertainment
• Some knowledge of the spirits industry and a willingness to both learn from the team as well as independently research
• A passion for craft spirits and their production
• A willingness to pitch in in other areas of the distillery as needed
• Conservative attire (distillery shirts provided)
• Must be over 21 years of age

 

Job description:

• Welcome visitors to the distillery
• Guide visitors through a one-hour distillery tour
• Answer questions from visitors on the fly
• Guide visitors through a full tasting of H&W products
• Assist bar and distillery staff as needed
• Help to clean, stock and shut down distillery after tours
• Publicly represent the Hush & Whisper Distilling Co. family in an authentic, friendly, and approachable manner.
• Current schedule can include Friday afternoons, full Saturdays, some holidays (scheduled in advance) and occasional private parties

Hush & Whisper is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.