Business Operations Senior Specialist

Employment Type

Permanent

Closing Date

28 Oct 2026 11:59pm

Job Title

Business Operations Senior Specialist

Job Summary

As a Business Operations – Senior Specialist, you partner with our line of business leadership teams to provide advice and proactive strategies on the commercial and operational performance of their business. Your passion to see things work smoothly on all levels, will see you leading and coordinating the delivery and implementation of strategic initiatives and projects to completion.

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice

Main Focus of the Role

This role is responsible for leading strategic initiatives from concept and business case through planning, execution, implementation and benefits realisation. The successful candidate will translate business priorities into clear roadmaps, manage cross-functional delivery, risks and dependencies, and provide insights to support senior stakeholder decision-making

Key Roles & Responsibilities

• Lead strategic initiatives end-to-end, from discovery and planning through implementation and operational handover.
• Develop and maintain initiative roadmaps, priorities, milestones and delivery plans.
• Coordinate cross-functional teams across technology, operations, data and delivery partners.
• Manage delivery governance, risks, issues, dependencies, scope and change controls.
• Provide clear delivery reporting, insights and recommendations to senior stakeholders.
• Track benefits and business outcomes while supporting operational and commercial decision-making

Technical & Functional Skills

• Strategic initiative, project and program delivery.
• Roadmapping, prioritisation and dependency management.
• Agile, SAFe, predictive and hybrid delivery practices.
• Delivery governance, risk and change management.
• Business case development and benefits realisation.
• Power BI, Tableau and data analysis

Essential Skills

• Proven experience leading complex strategic initiatives or projects end-to-end.
• Strong experience delivering business and technology change within a large, complex organisation.
• Demonstrated capability in roadmapping, prioritisation, governance and dependency management.
• Strong analytical, problem-solving and decision-making capability.
• Ability to coordinate and influence multiple cross-functional teams and stakeholders.
• Excellent communication and senior stakeholder management skills.

Desired Skills

• Experience developing delivery and performance reporting using Power BI or Tableau.
• Experience supporting business cases, investment proposals and benefits tracking.
• Exposure to annual, quarterly and increment planning.
• Strong commercial and operational awareness.
• Relevant tertiary qualification in business or a related discipline.
• PMP, PRINCE2, SAFe certification or equivalent experience.

Ideal Resource

An experienced Strategic Delivery Lead, Senior Project Manager, Program Manager or Business Transformation professional who has independently led complex initiatives from concept through implementation and benefits realisation. The ideal candidate will combine delivery leadership, strategic thinking, governance discipline, analytical capability and strong senior stakeholder management.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.