Pediatric Urgent Care- Front Desk Associate (Full-time) Greenbelt, MD

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Summary

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Greets families professionally both in person and on the phone.

• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed 

• Accesses empathy and active listening in difficult interpersonal situations 

• Supports patient care quality initiatives as directed 

• Coordinates escalations and urgent issues to ensure timely and complete resolutions  

• Collaborates and communicates with site leadership to facilitate management of complex patient issues 

• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit 

• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process 

• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology 

• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance

• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage 

• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines 

• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling  

• Executes other duties as assigned 

Qualifications

• Team player that can function independently in a fast-paced environment

• Intermediate skills with Microsoft Office Suite.

• Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason

• Excellent customer service and telephone skills

• Strong verbal and written communication skills

• Professional and friendly demeanor

• Quality focused and detail oriented

• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.

• Outstanding time management, organizational, and critical thinking skills

• Superior situational awareness and ability to successfully react to urgent situations

• Prior experience in a healthcare environment and knowledge of medical insurance preferred

• Socially perceptive and ability to relate to children and how they interact with their families

• Comfortability with routinely shifting demands

• Navigate multiple computer systems

• Prior Front Desk, concierge, customer service or other hospitality experience preferred.

• High school diploma or GED

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.