Decision Support Analyst

Decision Support Analysts assist clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways: • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. • Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. • Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

Location: Lomas Atlas, Mexico City, MX
Please send CV in English

DUTIES AND RESPONSIBILITIES

• Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.

• Audits post-production changes to ensure service level agreement compliance.

• Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.

• Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.

• Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.

• Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.

• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.

• Ensures compliance with established procedures, project requirements and service level agreements through audits.

• Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.

• Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.

• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.

• Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.

• Provides assistance to requested ad hoc projects.

• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.

• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.

• Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed. Changes processes for clients through established change management procedures.

• Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.

• Documents and conducts performance monitoring and tuning for user applications and environments:

• Maintains subject matter expertise in designated accounts and processes

• Documents and conducts performance monitoring and tuning for user applications and environments

QUALIFICATIONS

Required 

• Advanced, proven knowledge of solution management.

• Proficient English speaking and writing

Preferred

• Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or 3 no experience and a Master's degree; or equivalent work experience.

• Strong understanding of relational database design and application

• Understanding of best practices, framework, and design principals in at least 2 of the following areas: SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX

• Knowledge of Information Technology practices.

• Specific Industry knowledge.

• Demonstrated ability to own / drive communicate with  clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.

• Attention to detail, important to monitor and audit.

Mexico City