Head of Credit Management

Operational leadership for Credit Management delivery

• Ensure stable, efficient and high‑quality execution of Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.

• Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.

• Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.

• Manage capacity, workload allocation and prioritization across the operational teams.

• Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.

• Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation.

Implementation of process design and standards

• Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line.

• Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution.

• Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards.

Performance, quality and continuous improvement

• Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required.

• Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations.

• Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer.

Team leadership and people development

• Lead and develop a team of Order-2-Cash professionals.

• Actively contribute to and foster Omya's culture and values among team members.

• Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs.

• Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs.

• Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management.

Stakeholder management and communication

• Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy.

• Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery.

• Manage relationships with external credit assessment service providers and system vendors.

Education

• University degree in Finance, Accounting, Business Administration, Economics, or related field.

• Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.

Experience

• Minimum 8–10 years of relevant working experience in an operational or function‑related position.

• Significant experience in leading teams and managing complex, multi‑location operational environments.

• Proven experience with credit limit calculation methodology and credit monitoring.

Knowledge and skills

• Strong track record in operational service delivery and performance management.

• Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP).

• Strong analytical, problem‑solving and decision‑making capabilities.

• Strong leadership, stakeholder management and communication skills across functions and geographies.

• In-depth knowledge of credit risk policies, financial compliance, and credit control principles.

Other requirements

• Excellent command of both oral and written English

• Willingness to travel depending on organizational setup

• Ability to work effectively in a multicultural and cross-functional environment

Reporting Line(s)

Solid line(s) to: Global Head of Order-2-Cash

Dotted line(s) to: n/a

Number of direct reports: 14

Number of dotted line reports: n/a

Performance Measures

Performance measures will be defined on team specific service obligations.

Working Relationships

Internal contacts

Global Head of Order-2-Cash

Global Process Owner Order-2-Cash

Head of Process Management Order-2-Cash

Process management teams

Global Head of Book-2-Close

Group Treasury (OAG) and OS&S Treasury

Group Finance (OAG)

OS&S Transform layer

External contacts

Vendors of credit management and risk management tools and systems

External credit rating agencies and auditors

End customers