- Location
- NA-US-MO-Chesterfield (Swingley Ridge) (EL), United States of America · Reynosa, Tamaulipas
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Job Summary
We are seeking a detail-oriented and highly organized Administrative Assistant to support our Customer Service team. The ideal candidate will possess strong analytical skills, advanced Excel capabilities, and the ability to manage and interpret data to drive operational efficiency. This role plays a key part in reporting, process coordination, and ensuring smooth day-to-day administrative operations.
Key Responsibilities
- Prepare, manage, and maintain regular customer service reports (daily, weekly, monthly)
- Analyze performance metrics and identify trends to support decision-making
- Develop and maintain Excel dashboards, utilizing advanced formulas (e.g., VLOOKUP, Pivot Tables, IF statements)
- Ensure data accuracy and consistency across multiple systems
- Support the Customer Service team with administrative tasks, including documentation, scheduling, and coordination
- Track service KPIs and highlight performance gaps or improvement opportunities
- Assist with process improvements and workflow optimization
- Collaborate with team members and stakeholders to gather reporting requirements
- Maintain organized records, files, and documentation in line with company standards
Key Skills & Qualifications
- Proven experience in an administrative or support role within a customer service environment
- Strong analytical and problem-solving skills
- Advanced Microsoft Excel skills, including formulas, data analysis, and reporting tools
- Excellent organizational skills with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong communication and interpersonal skills
- High level of accuracy and accountability
- Ability to work independently as well as collaboratively within a team
Preferred Qualifications
- Experience working with CRM or reporting tools
- Familiarity with customer service performance metrics and KPIs
- Experience in process improvement or operations support
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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
We use Artificial Intelligence (AI) to enhance our recruitment process.
