Dealership:

L0377 Audi Van Nuys

Audi Van Nuys

Now Hiring: Service Advisors

• Pay: $64,500.00 - $161,800.00 annually
• Schedule: 5-day work week with Sundays and 1 rotating weekday off.
• Department Hours: Mon-Fri: 7:30am – 5:30pm, Sat: 8am-4pm, Sun: Closed

Why Work at Audi Van Nuys?

• Represent one of the world's premier luxury automotive brands.
• Opportunities for career advancement within Lithia & Driveway.
• Supportive leadership and a team-oriented culture.
• Modern facility with a loyal customer base.
• Ongoing manufacturer training and professional development.

What you’ll Bring:

• Greet customers promptly and provide an exceptional service experience.
• Accurately document customer concerns and create repair orders.
• Communicate repair recommendations, estimates, and timelines.
• Keep customers informed throughout the repair process.
• Build long-term customer relationships through outstanding communication and follow-up.
• Help achieve departmental customer satisfaction and performance goals.

What We're Looking For:

• 2+ years of Service Advisor experience, preferably in a dealership environment.
• Excellent customer service and communication skills.
• CDK experience is a plus.
• Experience with luxury or European brands is preferred but not required.
• Valid driver's license with an acceptable driving record.

Total Rewards

The annual California pay range for this position is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.