- Salary
- $100k – $130k
- Location
- New York, NY
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Product
- Source
- Lever
Description
About the Role
Behind every great Voice AI experience is telephony that just works — and getting hotels live means getting their phone set up right the first time. As our Implementation Engineer, Voice, you'll be the telephony subject matter expert who owns the technical onboarding for every Voice AI deployment, and the person who jumps in when a live property's calls aren't behaving. You'll get on the call with a hotel's IT, their PBX vendor, and their carrier, surface the requirements, and drive the configuration end-to-end until calls route, transfer, and answer exactly as they should. When something needs troubleshooting — a transfer that won't connect, audio that needs tuning, a number that won't port, an attestation problem — you're the person who reads the logs and figures out why. You'll also partner closely with Product on how calls should flow and escalate, bringing telephony reality to the table while thinking in terms of modern conversational AI, not static phone trees. This is a hands-on, customer-facing role for someone who knows telephony cold, likes being the one who makes it work, and is excited about where voice is headed.
