Specialist Customer Service

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, DPSP, and various non-registered products.  You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

What you will do 
•    Processing of cash withdrawals 
•    Handling member and member plan maintenance on GPAS 
•    Handling basic related inquiries
What you will bring 
•    Has a Customer Service focus with a positive can do attitude
•    Requires strong communication skills - both written and verbal
•    Is organized and able to work in a dynamic and changing environment
•    Is self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented 
•    Instills quality in day-to-day activities/processes
•    Requires strong interpersonal skills - team player a must
•    Is fluent in Microsoft Office tools including Word, Excel and Outlook
•    Knowledge of rules and regulations as they relate to GRS products would be an asset
•    Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset 

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.