Housekeeping Manager

Overview

Are you a highly organized, detail-oriented hospitality professional with a passion for operational excellence and luxury guest service? Join our team as Housekeeping Manager at Hutton Hotel, a Forbes Four-Star luxury hotel and part of Marriott's Tribute Portfolio.

Reporting directly to the Director of Rooms, the Housekeeping Manager plays a critical role in maintaining exceptional standards of cleanliness, presentation, and guest satisfaction. This position requires a hands-on leader with strong technical proficiency, exceptional organizational skills, and an unwavering commitment to excellence. You will oversee daily housekeeping operations, leverage technology and operational data to drive efficiency, and lead a dedicated team in delivering consistently exceptional guest experiences.

If you thrive in a fast-paced luxury environment, take pride in the details, and are passionate about developing people and continuously improving operations, we invite you to join our team.

Responsibilities

• Uphold Forbes Four-Star luxury hospitality standards, Marriott brand requirements, and the hotel's commitment to exceptional cleanliness, presentation, and guest experiences.
• Direct daily housekeeping operations, ensuring consistent room readiness, efficient workflow, and exceptional attention to detail throughout guestrooms, public areas, and back-of-house spaces.
• Demonstrate advanced computer proficiency and confidently utilize property management systems, housekeeping platforms, work-order management systems, Microsoft Office, and digital reporting tools to effectively manage departmental operations.
• Maintain accurate and timely room status updates, housekeeping assignments, inspection records, productivity reports, and departmental documentation.
• Analyze operational reports, productivity metrics, staffing levels, and labor performance to identify trends, improve efficiencies, and support departmental financial objectives.
• Conduct thorough quality assurance inspections, proactively identifying deficiencies and ensuring corrective actions are completed to the highest standards.
• Coordinate closely with Front Office, Engineering, and other departments to support seamless operations, timely service delivery, and the highest level of guest satisfaction.
• Demonstrate a strong sense of ownership and accountability by anticipating operational needs, resolving challenges independently, and consistently following through on commitments.
• Manage guest requests, special accommodations, and service recovery opportunities with urgency, discretion, and a personalized approach to luxury hospitality.
• Maintain organized and accurate departmental schedules, inventories, supply controls, records, and administrative processes.
• Train, coach, and develop housekeeping associates, reinforcing clearly defined performance expectations, effective use of systems, attention to detail, and a culture of excellence.
• Continuously evaluate departmental processes and implement sustainable improvements that strengthen service consistency, operational efficiency, and overall guest satisfaction.

Qualifications

• Minimum of 3 years of housekeeping experience in a full-service, upscale, or luxury hotel environment, including at least 1 year in a supervisory or leadership role.
• Strong computer proficiency, particularly in Microsoft Excel, Outlook, and Word, with the ability to create, manage, and interpret operational reports and spreadsheets.
• Experience with property management systems (PMS), housekeeping software, work-order platforms, and other hotel technologies, with the ability to quickly learn and independently navigate multiple systems.
• Exceptional attention to detail and a demonstrated commitment to excellence in cleanliness, presentation, quality assurance, and luxury guest service.
• Strong knowledge of housekeeping operations, staffing, scheduling, productivity standards, inventory management, and departmental cost controls.
• Proven leadership skills with the ability to train, coach, develop, and hold associates accountable to established performance standards.
• Excellent organizational, analytical, and problem-solving skills, with the ability to prioritize competing demands, take initiative, and independently follow through on commitments.
• Strong written and verbal communication skills, with the ability to collaborate effectively across departments and maintain professionalism in a fast-paced environment.
• Demonstrated personal accountability, sound judgment, and a proactive approach to continuous improvement and operational efficiency.
• Ability to read, write, and communicate effectively in English; Spanish proficiency is preferred.
• Flexibility to work varying shifts, including weekends and holidays, based on operational needs.

 

Preferred Qualifications

• Previous experience in a Forbes-rated, AAA Four Diamond, or comparable luxury hotel environment.
• Experience with Marriott brands, Lightspeed PMS, HotSOS, or comparable hospitality management systems.
• Familiarity with formal luxury quality assurance programs, departmental budgeting, and labor management.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.