- Location
- Hong Kong - One Island East
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Lead
- Experience
- 10+ years
- Source
- Workday
Description
Position Description
We are seeking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to the business users.
Key Areas Of Responsibilites
Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users
Mentor junior team members and provide training to new joiners in the team
Work on morning / afternoon shifts to perform health checks and monitoring of critical systems
Incident escalation and management
Manage change requests from development and infrastructure teams and other configuration changes
Configure system monitoring rules and respond to monitoring alerts
Maintain documentation on operational procedures and technical environment configuration
Perform BCP drills and help with IT security and audit review
Leads projects related to new system and server deployment
Other tasks as directed by the manager
Requirements
Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution
Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products
(candidates with less experience could be considered as 'Sr. Support Analyst')Good knowledge of SQL
Proficiency in Windows and Linux server commands and shell scripts
Good understanding of server and network infrastructure
Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)
Very strong attention to details, able to work under pressure
Willing to work on morning shifts (from 7am) and take turns to work on weekend
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