Relationship Executive

Relationship Executive

£24,785- £28,000 plus benefits

Reports to: Team Manager Regional

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Home-based (South of England and Wales) Candidates must live in the region located in the map below: https://images.ctfassets.net/u7vsjnoopqo5/7DJs444LLZdT2RRA8gmcme/48ff6596009e74a6f72ac40c7efc52ec/south_region_relationship_executive_role.png?h=250

Closing date: 20th September 2026 23:55

Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact [email protected] or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview

At Cancer Research UK, we exist to beat cancer.

We’re looking for an inspiring Relationship Executive to work within the regional team to manage individual, group and corporate supporter relationships.

This role will provide an exceptional level of service, predominantly over the phone, to help maximise in year and lifetime value, and transition relevant supporters to Relationship or Legacy Managers to extend their journey.

What will I be doing?

• Manage ongoing contact for low value to mid value and light touch relationships including and not limited to; individuals, fundraising groups and corporate organisations.

• Provide excellent customer service to support fundraisers via phone, mail and e-mail.

• Provide timely contact to supporters, providing reward, recognition, and fundraising materials as required.

• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.

• Ensure supporter records are entered and maintained on systems and associated pipelines.

• Dealing with compliance enquiries to ensure supporters are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

What are we looking for?

• Experience of providing excellent customer service.

• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone.

• Good listening skills to build effective and valuable relationships with supporters.

• Excellent organisation and time management skills.

• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues.

• Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately.

• Excellent attention to detail and experience of entering and managing data in a database system.

• Ability to understand the fundraising or charity/voluntary sector.

• Applicants must be willing to work flexibly with the ability to travel for internal meetings across the division (approx. 2 per year). Home office space required.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination  

Credible: Act with rigour and professionalism   

Human: Act to have a positive impact on people  

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
 

All internal candidates applying for a secondment, must have:

• completed their getting started period

• discussed their intention to apply and gained approval to apply with their line manager

• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [email protected].  

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.