- Location
- Coventry
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
Description
Customer Care Advisor - Night Team - Full-Time
Application Deadline: 7 September 2026
Department: Customer Care
Employment Type: Fixed Term - Full Time
Location: Coventry
Description
Location: Remote (UK or Ireland)
Fixed Term: 21st September 2026 - 10th January 2027
Hours: Full-Time | 40 Hours within:
Fixed Term: 21st September 2026 - 10th January 2027
Hours: Full-Time | 40 Hours within:
- Monday 10pm - 6.30am, Sunday 10pm - 6.30am
- Thursday 10pm - 6.30am, Sunday 10pm - 6.30am
Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated, Customer Care Advisor to join our vibrant, remote team.
About the Role
Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
Key Responsibilities
- Provide fast, friendly, and effective support via phone, live chat, and email
- Help customers throughout their journey—from product queries to post-purchase care
- Collaborate with internal teams to provide timely resolutions
- Monitor and report customer trends to improve our service
- Take ownership of your personal development and contribute positively to the team
- Maintain strong performance aligned with KPIs and company values
We would like to meet someone who is
- Fluent in English (spoken and written)
- Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
- Clear, confident communicator with excellent written skills
- Comfortable handling challenging conversations with empathy and professionalism
- Familiar with tools like Outlook, Word, Excel, and web browsers
- Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
- Positive, energetic, and proactive with a “can-do” attitude
- Thrive in a fast-paced environment and enjoy working as part of a supportive team
Benefits
- Competitive salary and benefits package
- Fully remote working
- 50% staff discount & 25% for family and friends
Skills
ExcelCustomer Service
