Manager of Student Success

Job Description

The School of Pharmacy has an outstanding opportunity for a Manager of Student Success to join their team.

About this Opportunity

Reporting to the Assistant Dean for Student Affairs, this position collaborates with the Assistant Dean and other School leadership to promote the academic success and personal well-being of students across the School of Pharmacy. This role also provides direct advising to current PharmD students and develops programmatic initiatives and structures that engage other staff and faculty supporting students.

This position requires a wide range of core competencies, including student advising, active listening, professionalism, stakeholder engagement, resource and policy expertise, program and project management, and written and verbal communication skills. The position plays a lead role in supporting PharmD students in their academic success and personal well-being, an area of support mandated by the Accreditation Council for Pharmacy Education (ACPE). The position serves as a liaison to UW campus resources (e.g., International Student Services, Counseling Center, Veterans Education Benefits, etc.), so the ability to proactively nurture these partnerships is also important.

Key Responsibilities

Student Support and Advising 60%

• Advise and refer current students experiencing academic or personal problems to other UW resources such as Office of Financial Aid, Student Fiscal Services, Residency Office, International Student Services, Student Activities Office, UW Libraries, Disability Resources for Students, etc.

• Advise current students and refer to other School of Pharmacy staff as content experts, as needed, for areas such as registration, financial assistance, student lounge issues, etc.

• Refer current students to School of Pharmacy faculty for professional and career advising, including employment, residency, fellowship, post-PharmD training and other opportunities as appropriate

• Advise and provide support for students involved in academic and/or behavioral misconduct issues, personal crises, grievance procedures, etc.

• Advise current PharmD students individually and/or in groups on academic decision-making (e.g., core course registration, elective course selection, authorizations, licensing requirements and compliance, credit loads, course requirements, degree completion, academic planning based on decisions made in the PharmD Academic Success Committee, concurrent degree considerations, etc.)

• Meet with students as part of the development and implementation of individual Academic Plans. Provide back-up support for progression tracking, in coordination with the PharmD Academic Success Committee, review student progression at the end of each quarter, as needed.

Programmatic Initiatives 40%

• In partnership with other student support roles such as the Mental Health Counselor, develop and implement coordinated activities that support overall student well-being.

• Help to develop and implement initiatives for overall student success, academic remediation support, life coaching, time management, study skills, and other areas of student support

• Coordinate School of Pharmacy Registered Student Organizations (RSOs), including operational support for Community Engagement events with School faculty and leadership. Provide leadership and operational trainings for students and faculty advisors.

• With input and guidance from faculty and staff in Student and Academic Services, monitor and respond to quality measures of student advising for current PharmD students

• Support Orientation/Welcome Week planning and implementation in order to provide a smooth transition from incoming student to matriculated student, as well as other student-facing events

• Participate in the management of student data per FERPA guidelines as it pertains to their academic success, professional development, and personal well-being

• Other duties as assigned

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications:

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• Bachelor's degree in education, humanities, social sciences, life sciences, business, communications, or related fields.

• 4 years in academic advising in a higher education setting, preferably in graduate or professional programs or similar experience.

Additional Qualifications

• Ability to lead a team of staff in student support roles

• Ability to provide comprehensive, holistic, relationship-based support to students enrolled in a rigorous higher education program

• Ability to discern the boundaries of the scope of the advising role (differentiating it from mental health counseling, which is outside of its scope) and to make referrals to appropriate UW or community resources depending on the situation.

Preferred Qualifications

• 4-5 years in academic advising in a higher education setting, preferably in graduate or professional programs

• 2-3 years in a leadership position in student services, student affairs, or a related area providing student support

• Master’s degree in education, humanities, social sciences, life sciences, business, communications, or related fields

• Knowledge and understanding of current trends and research into student success factors in higher education

• Familiarity with student information systems and other databases

• Experience using Student Database (SDB), Canvas, CORE ELMS, OneDrive, Microsoft Office 365

Working Conditions:

• Work is primarily performed in offices and meeting spaces located in the Health Sciences Building, with eligibility for up to two days of telework per week, subject to supervisor approval.

• Occasional attendance at events and meetings outside of standard business hours, including evenings and weekends, may be required.

• Work is performed using a computer, standard office equipment, and virtual communication tools and involves regular interaction with individuals and groups of varying sizes.

Additional Application Requirement:
This recruitment requires a cover letter. Applications that do not include a cover letter will not be forwarded to the hiring department.

Please address the following in your cover letter:

• How your experience prepares you to support student success and well-being in a rigorous academic environment.

• Your experience leading programs, initiatives, or collaborative partnerships that serve students.

• How you manage competing priorities while maintaining professionalism, confidentiality, and excellent service.

Compensation, Benefits and Position Details

Pay Range Minimum:

$78,000.00 annual

Pay Range Maximum:

$88,800.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.