- Salary
- $900k – $1200k/mo
- Location
- Lagunilla, Heredia, Costa Rica
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Experience
- 2+ years
- Education
- High School
Description
SummaryL2 Network Engineer is responsible for providing advanced technical support and troubleshooting for networking, wireless, and cloud-based environments. This role focuses on diagnosing connectivity issues, analyzing network performance, supporting SaaS platforms, and ensuring customers receive timely and effective solutions. The ideal candidate will possess strong networking fundamentals, troubleshooting expertise, and a customer-first mindset. Roles and ResponsibilitiesTroubleshoot networking, wireless, and cloud-related issuesAnalyze connectivity problems involving TCP/IP, LAN/WAN, DNS, DHCP, ARP, and VLANsSupport Wi-Fi environments and troubleshoot coverage, roaming, throughput, and performance issuesUtilize packet capture and log analysis tools to identify root causesWork with REST APIs and remote management protocols to support customer environmentsPerform issue replication, root cause analysis, and performance monitoringDocument troubleshooting steps, solutions, and best practicesCollaborate with cross-functional teams to resolve complex technical issuesProvide technical guidance and recommendations to customersContribute to knowledge base articles and process improvements Required SkillsHigh School Diploma or equivalent2–4 years of experience in Technical Support, Networking, or Wi-Fi TroubleshootingStrong knowledge of TCP/IP networking fundamentalsUnderstanding of LAN/WAN technologies, switching, VLANs, NAT, DHCP, DNS, and ARPExperience troubleshooting Wi-Fi and wireless networking environmentsKnowledge of WLAN architectures and 802.11 standardsFamiliarity with REST APIs, JSON, and PostmanStrong troubleshooting and analytical skillsExperience with packet capture and network analysisExcellent written and verbal communication skillsCustomer-focused mindset and ability to explain technical concepts clearlyAbility to work independently and within global teams Desired SkillsCCNA, CompTIA Network+, or equivalent certificationsExperience supporting SaaS environmentsFamiliarity with TR-069 (CWMP)Experience using Wireshark or similar packet analysis toolsLinux command-line experienceBasic SQL knowledge for troubleshooting and log analysisKnowledge of wireless security protocols, QoS, MU-MIMO, and band steering
