- Location
- Shanghai, China
- Type
- Full-time
- Department
- Engineering
- Experience
- 5+ years
- Source
- Workday
Description
Main Tasks
- Responsible customer service support representative at the end customer
- Selects from alternative service scenarios such as replace components, complex repairs and maintenance work on optical systems, the appropriate solution and perform these scenarios according to internal work instructions
- Advises and supports customers in service and install issues
- Process field service request by mail, phone or on site
- Develops draft solutions, supports the development, evaluates and tests new service strategies
- Documentation of service operations and assessment to drive needed changes for quality assurance
- Defines training content, creating documents and conducting training
- Responsible for the interface between German Factory, local support team & management and end customer and as a contact communication with these organizations
- Transfer learnings and BKMs between customer and HQ Apps Dev team
- Additional duties may be assigned as required by manager
Requirements
Education
- Bachelor’s degree in Engineering, Optics or Mechatronics is preferred,
Experience
- Minimum 5 years of industry experience in the area of optics or mechatronics.
- Technical experience working in the semiconductor industry
- Experience working within the optics industry is preferred.
Other skills
- High customer orientation with special engagement and flexibility in regard to service hours
- Ability to read and understand electrical or mechanical engineering documentation and schematics Team player and excellent communication skills cross functions and region
- May periodically be required to travel internationally
- Good manner of English in reading, writing and speaking
- Single-handed work ability, strong hands-on mentality and the ability to assert oneself.
- Experienced with Windows operating environments and word processing and or email applications as well as with databases or CRM systems.
Your ZEISS Recruiting Team
Skills
Customer Service
