- Location
- Pulitzer Hotel Amsterdam, Netherlands
- Type
- Full-time
- Source
- Workday
Description
At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.
As a F&B Coordinator, your primary responsibility is to ensure exceptional service and satisfaction for guests throughout their journey through the different Food and Beverage outlets, with special focus to the VIP hotel guests. You act as the primary and proactive communicator, representing all F&B stakeholders in the hotel, streamline daily communication between the Kitchen (Executive Chef/Sous Chefs), F&B outlet managers, and the Groups & Events department.
You will focus on enhancing the guest experience within the Food and Beverage journey, while fostering loyalty and create lasting memories. You ensure information about VIP’s / regular guests/ guests with special requests and occasions, is shared with the operational teams to make their stay unforgettable. This includes being in close contact with other departments, such as Guest Experience, Front Office, PR/MKT, Sales & Events etc. to be aware of celebrations and special moments, making reservations in any of the F&B outlets, keep the hosts up to date and create WOW moments.
In addition, part of your responsibilities will be supporting the Assistant Director of F&B, and the F&B Manager Jansz. with administration tasks, such as answering guest reviews, emails & comments, team/schedule administration, coordination of events and any other F&B related projects.
This role requires a combination of hospitality expertise, administrative excellence and strong communication skills to uphold our standards of service excellence.
What’s in it for you?
- Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- A yearly benefit budget of EUR180 that you can spend trough the benefits platform Alleo
- Possibility to lease a bike
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
- Free and unlimited appointments per year with a psychologist via OpenUp
- A monthly contribution to a pension scheme
- A monthly travel allowance
- A monthly clothing allowance (if applicable to your position)
- A yearly shoe allowance
- Possibility to take part in a Dutch language course
- Freshly prepared meals in the canteen
- Discount on supplemental health insurances
Location: Amsterdam
