Logistics Coordinator

Who We Are - Thermon

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

 

The Role

The Logistics Coordinator role provides customer support and coordinates order processing for domestic and international shipping and receiving. This is a hands-on position for an individual who is capable of following and executing established processes and procedures.

 

What You Will Do

• Serve as a liaison between Order Management, Thermon affiliates, customers, and internal departments to ensure effective communication and operational efficiency.
• Adhere to established shipping and receiving procedures to ensure accurate and compliant transaction processing.
• Prepare, compile, and maintain shipping documentation, including invoices, packing lists, test reports, certificates of conformance, and other customer- or quality-related documentation.
• Provide support to the Order Fulfillment Manager and Shipping/Receiving Supervisor by assisting with departmental initiatives and operational requirements as needed.
• Perform company-related pickups and deliveries in a safe, timely, and professional manner.
• Accurately record shipment information, including weight, freight charges, available space, damages, and discrepancies, to support reporting, accounting, and recordkeeping requirements.
• Evaluate shipping methods and transportation routes to identify options that minimize environmental impact and support sustainability objectives.
• Coordinate with carriers and transportation providers to arrange shipments and communicate shipping and delivery requirements.
• Investigate and resolve shipping-related issues, including damages, shortages, and non-conformances, through collaboration with internal and external stakeholders.
• Maintain compliance with company safety policies and procedures while ensuring work areas remain clean, organized, and safe.
• Assist with freight inspections, floor checks, and loading activities as required to support operational needs.
• Perform other duties, projects, and responsibilities as assigned by management.

 

Knowledge & Qualifications

• Minimum of two (2) years of experience in order processing, order fulfillment, logistics, or a related field.
• Forklift certification and operating experience are considered an asset.
• Valid Class 5 Alberta Driver's License with a clean driving abstract.
• Strong knowledge of domestic shipping processes, terminology, and documentation requirements.
• Experience with international logistics, customs requirements, and export documentation is preferred.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders.
• Demonstrated commitment to providing exceptional customer service.
• Strong attention to detail and accuracy in a fast-paced work environment.
• Proven ability to work collaboratively as part of a team while contributing positively to organizational objectives.
• Ability to remain composed under pressure and effectively manage competing priorities in a diverse and dynamic workplace.
• Strong organizational and time management skills, with the ability to prioritize workloads and manage multiple tasks simultaneously to meet Thermon's operational and performance objectives.

 

Physical Demands

• The physical demands described below are representative of those required to successfully perform the essential functions of this position.
• Regular Activities
• Remain seated for extended periods, typically 1 to 2 hours at a time.
• Perform computer-based work for approximately 6 to 7 hours per day.
• Communicate by telephone and other communication methods for up to 2 hours per day.
• Occasional Activities
• Lift, carry, push, or pull materials weighing up to 50 lbs.
• Safely operate hand tools and power tools as required.
• Perform company-related pickups and deliveries in support of operational requirements.

 

What You Bring to This Role

• Strong verbal and written communication skills, with the ability to interact effectively with customers, carriers, and internal stakeholders.
• Demonstrated ability to safely and effectively use hand tools and power tools.
• Excellent hand-eye coordination and attention to detail.
• Collaborative team-oriented mindset with the ability to work effectively in a fast-paced environment.
• Strong commitment to workplace health, safety, and environmental standards.
• Positive attitude, reliability, and a willingness to support operational and team objectives.