Benefits Assistant

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.

 

Summary:
The Benefits Assistant is an entry-level Human Resources role responsible for providing team member and functional area support for benefits and leave of absence administration to all Company locations. This role works closely with the Benefits Manager to provide clerical support related to group health plans, leave of absences and total rewards programs. The Benefits Assistant works to successfully build and maintain strong team member relationships while also providing guidance that adheres to Company policies and state/federal regulations.

Essential Duties & Responsibilities:
• Provide day-to-day HR support to team members related to medical benefit coverage, total rewards programs, leave of absence and other related benefit inquiries.
• Support the Benefits Manager to ensure a timely response to all team member inquiries whether by phone, email, in-person, etc.
• Assist team members with benefit enrollments, qualifying life events, beneficiary updates, dependent changes and other benefit related transactions in Workday.
• Support new hires and educate eligible team members regarding benefit options, enrollment deadlines and available resources.
• Work with carrier representatives and/or broker to assist in the resolution of claims processing.
• Support the administration of leave of absence and disability processes by distributing required information, tracking documentation, maintaining records, and following up with team members and providers.
• Ensure proper distribution of required team member notices when required.
• Assist with annual open enrollment activities including preparing materials, answering routine questions, hosting benefit meetings and managing follow-up.
• Participate in coordinating various special events related to wellness programs, benefit offerings, educational campaigns and health-related activities.
• Provide clerical support for various team member programs such as Recruit’n Reward, Support Fund Program, Anniversary Awards, Tuition Reimbursement program, and other benefit related perks.
• Serve as backup support for visitor reception as needed.
• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines & procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities:
• Effective at building strong, personal relationships and providing HR guidance & support in assigned functional areas.
• Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills; comfortable having courageous conversations.
• Strong self-concept and ability to make decisions.
• Experience working through sensitive matters; treat confidential information with discretion and care.
• Excellent organizational and time management skills; keen attention to detail.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Act with integrity and professionalism.
• Experience with MS Office suite; intermediate knowledge of MS Excel preferred.
• Minimal travel is required (day travel). This includes traveling within Texas, NM, OK, and KS. Must have a valid Driver's License, clear motor vehicle record, and be insurable.

Education & Experience:
• High School Diploma or G.E.D.
• 1-2 years of office or administrative experience
• 1-2 years of experience serving in a customer service, hospitality, healthcare, or retail related role.
• Human Resources experience is preferred but not required, specifically in benefits and/or leave administration.
• Experience working with an insurance captive and insurance brokers/adjusters desired but not required.

Physical Requirements:
• Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard.
• Lifting Requirements: Lift/pull up to 20lbs.
• Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, office machinery such as fax machines, lobby doorbell, phones ringing, etc.
• Cognitive Requirements: Complex reading, writing and math skills. Complex speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.
• Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.
• Noise Levels: Normal (<85dB) noise levels.
• Repetitive Motion(s): Regularly & repetitively use both feet and both hands.
• Environmental Factors: Regular, general working conditions include prolonged periods of sitting at a desk, working on a computer and items consistent with a general office working environment. Occasional infrequent working conditions when visiting retail/field sites may include slippery conditions not created by weather, slippery floors, hot grease, concentrated soaps & cleaning solutions, outdoor weather conditions, extreme heat/cold, Oxygen/Acetylene Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and working around vehicles in motion.

Toot'n Totum and its affiliated companies provides a drug-free workplace.

Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.